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Aftersales Service Coordinator

Watchmakers | Seattle, WA | Full Time

Job Description

We have been in business for over 105 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has over seventy-five Ben Bridge Jewelry and Pandora (Owned and Operated by Ben Bridge) stores across the United States and British Columbia. We are committed to serving our customers with quality jewelry that will be a memorable experience for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality and history. Its meaning only grows with time. We don’t sell to a customer just once; we want to be their jeweler for life!

Duties and Responsibilities:

  • Review and manage warranty and insurance inquiries and claims—including requests for reimbursement and payment reconciliation
  • Create memos, reports, and presentations on behalf of the manager(s)
  • Provide status on pending or in-process jobs for inside customers, managers, and other internal departments
  • Create and compile various month-end reports that includes analyzing and interpreting various data
  • Maintain a working knowledge of the organization, job flow, and turnaround expectations
  • Create and maintain a monthly internal newsletter
  • Maintain updates on MSDS compliance and liaise with Facilities Department as needed
  • Responsible for daily check-in and processing of all inbound jobs
  • Send all pending job estimates to customers
  • Manage multiple inboxes via Outlook
  • Organize and maintain physical and digital department filing system
  • Perform other general administrative tasks and duties as directed by management for the benefit of the company, program, and employee(s)

Required Minimum Qualifications:

  • High School Diploma or General Education Diploma (GED)
  • Excellent written, verbal and interpersonal communications skills
  • Ability to retain composure and flexibility while under pressure
  • Computing skills
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Relevant experience preferred

As a full-time associate, you will be eligible for health and welfare benefits.  Other benefits include employee merchandise discounts, paid training and paid time off, such as:  vacation, holidays, bereavement and jury duty.  Paid training includes certification from the Gemological Institute of America (following completion of one year service time).  In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer.  We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status or any other basis covered by applicable law.