EPICC Program Manager
Behavioral Health / Substance Use | St. Louis, MO | Full Time
The Behavioral Health Network of Greater St. Louis (BHN) is seeking a Program Manager for our EPICC program.
BHN is a collaborative effort of providers, advocacy organizations, government leaders, and community members dedicated to developing an accessible and coordinated system of behavioral healthcare throughout the eastern region of Missouri, with emphasis on services to the uninsured and underinsured citizens of St. Louis City and the Missouri counties of Franklin Jefferson, Lincoln, St. Charles, St. Louis, and Warren. We are committed to having a diverse and inclusive workforce that represents the communities we serve.
.The Program Manager provides leadership, coordination, and oversight to 13 recovery coaches and a Clinical Engagement Specialist working for five different substance use disorder treatment providers in the Eastern Region of Missouri for the Engaging Patients in Care Coordination (EPICC) program. The Program Manager will ensure the recovery coaches meet all outcomes for the program by providing clinical supervision, facilitating regular training opportunities, coordinating the policies and procedures of the different substance use disorder treatment providers, and mentoring recovery coaches to ensure fidelity of evidence-based practices. The Program Manager will also build and maintain positive partnerships with hospital emergency departments, emergency medical service districts, substance use disorder treatment providers, recovery support centers, and homeless service providers in order to effectively coordinate care to improve the overall well-being of clients being served.
The salary range for this position is 50-60k/annually DOE.
- Forge and nurture partnerships with Behavioral Health Network (BHN), hospitals, Substance Use Treatment Providers, and community resources to ensure person-centered coordination of care.
- Manage program enrollment ensuring persons served to meet eligibility criteria, and the project meets expected enrollment targets each fiscal year.
- Provide outreach and assessment for project eligibility for individuals referred to the project by hospital and EMS staff.
- Maintain frequent contact with hospital staff (ED, Behavioral Health & Medical) to receive referrals, troubleshoot challenges, coordinate care for persons served, and provide clarification and training about the EPICC program.
- Provide support to EPICC clinical staff and provide guidance and support regarding direct care for persons served ensuring the project meets outcome expectations.
- Assist Outreach Team Members in developing recovery-oriented care plans that address behavioral health, medical, and social barriers for persons served.
- Plan and facilitate weekly recovery coach team meetings, as well as ongoing training opportunities in project procedures, outreach/engagement techniques, and clinical interventions.
- Engage persons served across care settings such as the transition from hospital to home. Conduct outreach efforts and provide case management back up for the outreach team as needed.
- Play a consistent and active role in identifying project inefficiencies and finding collaborative solutions to problems.
- Assist BHN with program evaluation, analysis of data/system review, and production of internal/external reports.
- Maintain electronic medical records, compile reports, and complete other program documentation in a timely manner.
- Represent the program and/or the BHN constituents at various local, state, and national meetings.
- Assist team members with additional special projects.
- Plan and schedule program meetings/activities.
- Monitor and review program to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality.
- Coordinate activities between departments.
- Evaluate program to assess suitability and the need for changes.
- Confer with directors and staff.
- Review information about programs and schedules to ensure accuracy.
- Act as a liaison between BHN and partners providing information that may need to be conveyed.
- Other duties as assigned.
QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIREMENTS
- Master’s degree in a relevant field, i.e. in social services, public health, or closely related field. (licensure is preferred)
- Demonstrated knowledge and skills in project planning and coordination and policy development.
- At least five years of clinical supervisory experience and project coordination.
- At least five years of experience in intervention programs serving clients with behavioral health needs and socio-economic vulnerabilities.
- Knowledge of effective collaboration, coordination, and facilitation strategies with demonstrated experience in applying this knowledge to real-world situations in community networks with diverse stakeholders.
- Analytical skills and prior experience using data reports to drive process and decision making. Applicants must be extremely comfortable working with outcomes and/or metrics.
- Superior leadership, organizational, and communication skills. Evidence of initiative and attention to detail. Comfort making public presentations and managing meetings. Strong verbal, written, and interpersonal skills.
- Strong computer skills, particularly in Microsoft PowerPoint, Word, and Excel.
- Excellent customer service sensibility essential.
PREFERRED QUALIFICATIONS: Prior work experience in the following areas is highly desirable.
- Working knowledge of the public behavioral health safety net, service delivery systems, and stakeholders related to behavioral health services.
- Experience working with Community Mental Health Centers (CMHCs) and/or the Missouri Department of Mental Health (DMH).
- Experience working on an externally-funded grant initiative, ideally implementing services/intervention grants with an evaluation, to include federal grants (like SAMHSA).
- Experience working on a multi-agency collaborative initiative.
- Strong group training and facilitation skills, including the provision of staff support to an oversight Committee.
- Environmentally controlled office environment.
- Must have and maintain a valid driver’s license (with no more than 2 points on the record) and current insurance.
- Required ability to drive to and from meetings in the 7-County region represented by BHN.