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E-Commerce Shipping & Fulfillment Specialist, Novato, California

Fulfillment | Novato, CA | Full Time and Part Time

Job Description

About Us:

Beauty Heroes® is startup natural and organic beauty discovery service and online beauty retailer headquartered in Novato, California.  We are seeking a motivated, creative and dynamic individual that is interested in joining a small, growing operations team.  

We are seeking a full-time e-commerce shipping and fulfillment specialist for a small but rapidly growing beauty company in Novato. Candidate will also be trained on purchasing procedures.  

This position entails picking and packing and shipping orders daily as well as attending to routine customer care requests.  The ideal candidate has excellent organizational skills, enjoys working back of house in fulfillment, has some experience with shipping logistics and is very comfortable on both a PC and MAC. Excellent computer skills, math, problem solving and attention to detail are very important to this position. This position requires some lifting, up to 40 lbs.    

The purpose of this position is to become proficient in all aspects of product fulfillment, shipping and inventory management for Beauty Heroes, and manage routine customer care concerns as requested.  This position is additionally responsible for managing supply inventory, promotional product, planning for upcoming promotions and organization of the fulfillment space.  

Duties and responsibilities

Daily Warehouse + Fulfillment Duties: 

·     Print, sort and prioritize orders

·     Pick, pack and ship orders

·     Review inventory levels and report requirements

·     Receive inventory in our inventory management system daily

·     Unpack, check-in and store products received

·     Manage, organize and plan ahead to ensure proper inventory of product, business and shipping supplies

·     Review and manage back orders to ensure they are expedited

·     Directly maintain and ensure the fulfillment team is maintaining work area cleanliness and order

·     Dispose of packing materials and cartons

·     Support subscription fulfillment as required

·     Conduct inventory as required

·     Manage inventory of promotional product

·     Plan ahead for upcoming promotional events at Beauty Heroes 


Customer Care: 

·     Attend to routine customer service issues as assigned via our customer care platform

·     Communicate back order progress as needed to customers  

·     Reconcile orders placed/outstanding in our POS system 

*Candidate must be available to work a half or full day on Saturdays.

This position will begin as a part-time position and move to full-time as business levels demand it.

We offer benefits, perks and vacation and sick time.  

Candidate must be within a comfortable commute distance to Novato, California and be interested in eventually working full-time.    

We request that interested candidates send a brief cover email along with their resume for consideration.