Beauty Heroes®

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E-Commerce Beauty Customer Service + Social Media Specialist

Customer Service | Novato, CA | Full Time

Job Description

About Us:

We are a growing natural beauty discovery service and online beauty retailer in the San Francisco Bay Area, based in Novato, California.  We are seeking a motivated, dynamic individual to be a customer service representative, engage with our customers on social media and support our social media strategy on Instagram, Facebook, Twitter and Pinterest. 

This position will provide administrative and email customer care and support on our customer care platform, Help Scout, as well as social media and community support. Candidate must be available full time and for 4 hours on Saturdays.

Candidate must have excellent written communication skills and judgement and thoroughly enjoy interacting with customers and providing a positive, helpful and enjoyable experience, as we have a standard and reputation for providing excellent customer service.

Duties will include working in multiple platforms and social media, so candidate must be able to understand new systems easily, be proficient on a Mac and type a minimum of 45 WPM.  

We prefer candidates live locally in or close to Novato, California. Reliable transportation is required. We have a warm, yet professional small business company culture, great perks and opportunity for growth with our company. Applicants, please write a brief well-crafted cover email to accompany your resume.  We request that you include 2 recent professional references that we can contact. 

Requirements:  

  • An interest an familiarity with the mechanics Facebook, Twitter, Instagram and Pinterest
  • Excellent written and verbal communication skills
  • A genuine desire to work with customers and provide exceptional customer service
  • A genuine interest in health, wellness and beauty

Benefits + Perks:

  • 1 week paid vacation/year 
  • 5 holiday days/year
  • Access to luxury healthy beauty products, direct access to working with the company founder, opportunity for ownership of projects and growth.