General Job Description

At Beauty Heroes®, operational excellence is at the heart of everything we do — from how we curate products to how we deliver them to our community. Behind every seamless unboxing experience is a highly organized fulfillment operation and a thoughtful, responsive customer care team.

We are seeking a Part-Time Ecommerce Fulfillment + Customer Care Specialist to support our growing operations team at our Novato headquarters. This is a hands-on, back-of-house role focused on order fulfillment, inventory management, and routine customer care support for a fast-growing, mission-driven beauty company.

This position is ideal for someone who thrives in an active environment, enjoys working with systems and processes, and takes pride in accuracy, efficiency, and follow-through. This is an in-person role and requires proximity to Novato, California for an easy commute.

Description of Duties

Ecommerce Fulfillment & Warehouse Operations

• Print, sort, and prioritize daily ecommerce and subscription orders

• Pick, pack, and ship orders with speed, accuracy, and care

• Support subscription fulfillment as required during busy cycles

• Receive inbound inventory daily and accurately log products into our inventory management system

• Unpack, check-in, label, and store incoming product shipments

• Review inventory levels and proactively report low-stock or replenishment needs

• Manage and expedite back orders to ensure timely customer delivery

• Maintain clean, organized, and efficient fulfillment and storage areas

• Dispose of packing materials and cartons responsibly

• Conduct inventory counts as required

• Manage inventory of promotional and marketing materials

• Plan ahead for upcoming promotions, launches, and volume increases

Customer Care Support

• Respond to routine customer service inquiries through our customer care platform as assigned

• Communicate clearly and professionally with customers regarding order status and back orders

• Escalate issues appropriately while maintaining a calm, solution-oriented approach

Qualifications

• Strong organizational skills with exceptional attention to detail

• Comfortable working in a fast-paced, physically active environment

• Ability to manage time effectively and prioritize tasks independently

• Confident computer skills and comfort working with digital systems

• Clear, professional written communication skills

• Reliable, accountable, and team-oriented

• Enthusiasm for beauty, wellness, and working with a values-driven brand

Physical & Working Requirements

• This role is physically active and includes extended periods of standing and movement

• Ability to lift and carry boxes up to 30 lbs

• On-site work at our Novato headquarters; this position is not remote

Working Conditions

This is a part-time, on-site position based at our Novato headquarters. Hours may increase as business needs evolve.

Perks

• Generous employee discount on Beauty Heroes products

• A friendly, collaborative, and respectful team environment

• Opportunity to grow with a mission-led, entrepreneurial company

• Hands-on experience in ecommerce operations and fulfillment

Confidentiality

All Beauty Heroes employees are expected to maintain strict confidentiality regarding company operations, inventory systems, customer information, internal processes, and proprietary brand relationships.

Equal Opportunity Employer

Beauty Heroes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination of any kind based on race, religion, gender, age, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

How to Apply

Interested candidates are invited to send a brief cover email along with their resume for consideration.