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Senior Travel Consultant

Travel | London, United Kingdom | Temp to Perm

Job Description

About Us

Banks Sadler is an international full service event management agency with a proven track record of delivering powerful global events services to both blue chip and SMEs.   Banks Sadler was recently acquired by American Express Global Business Travel (GBT) and as part of the overall Meetings and Events strategy we plan to combine efforts in the Event Management space to maximise the client portfolio and drive value.

An opportunity has arisen for an experienced travel consultant to join our growing travel team, reporting to the Travel Director, this position is responsible for handling and managing international enquiries for MICE, Business Travel and specialist group clients.

You will demonstrate a high level of negotiating skill and customer service by utilising your own experience in order to make recommendations and provide solutions to customer requirements.  We require you to achieve effective problem solving, ensuring that our client has 100% satisfaction at all times.


  • Answering calls and responding to emails from corporate and internal clients
  • Booking flights, hotel, car hire, rail travel, private jets and other ancillary services
  • Knowledge of worldwide published, nett and consolidator fares and fare rules
  • Issuing tickets, exchanges and refunds and invoicing accordingly and accurately through Amadeus GDS
  • Maintaining up to date records on all working files
  • Preparing comprehensive flight analysis for destinations as requested by events teams
  • Attending brainstorming and consult with event managers on destinations and infrastructure
  • Managing group travel and charter queries for internal and external group clients
  • Sourcing and negotiating group space as required by clients
  • Managing group space to airline policies and deadlines, ensuring all processes are followed
  • Effectively negotiating with clients and airlines to ensure the best solutions are achieved
  • Event reconciliation upon completion of events
  • Resolving accounting queries from clients, hotels, finance department and any airline ADM’s and refunds
  • Attending client meetings as required
  • Meet & greet of charters and group flights as necessary if required on site
  • Assist in absence of Travel Director/Travel Operations Manager to liaise with senior management, clients, airlines, allocate work load

 Background and skills required:

  • Excellent working knowledge and experience of Amadeus CRS (recently used) ESSENTIAL
  • Experience of business travel essential
  • Relevant travel industry experience, including business travel - sourcing flights, booking reservations and ticketing
  • Knowledge of Sabre CRS also desirable
  • Group travel experience desirable
  • Strong knowledge of UK & international destinations
  • Excellent communication skills both written and verbal
  • Exceptional customer service skills
  • The ability to build and maintain strong relationships with both external and internal clients
  • Able to work independently, prioritise and manage daily workload
  • Good keyboard and computer skills (Word, basic Excel and Outlook)
  • Good knowledge of on-line booking systems (low-cost flights, Evolvi etc)
  • Numeracy and accuracy
  • Excellent attention to detail
  • Enthusiastic and flexible team player
  • Foreign languages preferred but not necessary

What next?

Send us your CV with a covering letter, telling us why you are right for Banks Sadler. Look at the responsibilities and requirements listed above and tell us why you would make a great addition to our team. Please note that it is essential that you have recent Amadeus experience. Please also let us know your salary expectations.

This is a 12 month contract, full time based in our London office to cover maternity leave. Salary dependent on experience. No recruitment agencies please