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Senior Account Coordinator - Venue Find

Venue Find | London, United Kingdom | Full Time

Job Description

About Us:

Banks Sadler is an international full service event management agency with a proven track record of delivering powerful global events services to both blue chip and SMEs.
Passionate and client focused, Banks Sadler’s multi-award winning services can be used as a single service or complete solution, we offer the full range of event and venue management services including event production, venue finding, event management, corporate travel and event software. 
Operating out of London, York, Dusseldorf, Paris and New York every year we handle over 15,000 venue find bookings and 400 event management projects and save our clients an average of 31% against published prices because our £100m+ buying power means we drive down costs.

Brief Summary

The Senior Training Coordinator is responsible for managing the regional training programmes and all levels of training enquiries within the UKI, with the aim of building closer working relationships with key contacts across the business.

Day to Day responsibilities:

  • Develop close relationships with the regional training team
  • Oversee and manage training projects for the client
  • Process / manage and create (where required) all relevant reporting
  • Understand and apply the correct client policies / procurement led strategies when booking an event on their behalf
  • Deal with complaints at a high level
  • Drive compliance and maximise the use of client preferred hotels and rates where appropriate
  • Deliver tangible client cost savings in line with client SLA where appropriate
  • Develop a good knowledge on client’s products and services / structure / team responsibilities / market changes
  • Where appropriate chair meetings with the Account Director regarding the training programmes
  • Ensure the in house system is continuously updated with the correct data on all training courses
  • Manage and solve (with the Account Manager’s support) any challenges/issues within the programmes
  • Ownership and development of key relationships with relevant suppliers
  • Understanding and knowledge of offsite event solutions
  • Work with the Account Manager and Account Director for any ad hoc requests from the client regarding training programme requests
  • Management of bill-back finance process for all programmes, ensuring all invoices are processed as required
  • Ability to speak knowledgeably and confidently to senior stakeholders within client team
  • Attendance at client meetings to establish needs and requirements
  • Ability to work to tight deadlines
  • Actively seek out new and unused venues suitable for events with site visits scheduled – reporting back to key stakeholders and team with benefits / drawbacks of options requested
  • Excellent knowledge of both chain hotels and independent properties, evidencing continuous learning to improve knowledge
  • Negotiate with venues on rates, added value, deposits, commission levels and  cancellation terms and conditions
  • Participate in and attend venue familiarisation trips, presentations and other industry events regularly
  • Ensure all event enquiries are logged onto our database by following internal procedures, updating client and supplier records where necessary
  • Maximise client revenue by upselling other BSL services
  • Assist the team with brainstorming new and innovative event ideas
  • Mentor new and junior team members on all aspects of the role where required
  • Regular updates to Account Manager on activity and opportunities converted
  • Assist the Account manager with Meeting and Event sourcing when required

Skills required include:

  • Previous Agency experience in the events industry
  • Client facing experience, with some experience of upselling
  • Excellent and proven negotiation skills
  • Excellent UKI venues knowledge, especially London
  • Excellent keyboard and computer skills (Word, Excel, Outlook and PowerPoint) and ability to pick up new systems (as well as train stakeholders)
  • Exceptional attention to detail, communication, numeracy and accuracy skills
  • Solutions orientated with first class customer service skills
  • Excellent organisational skills with the ability to multitask and work to tight deadlines
  • Team player, as well as able to work using own initiative
  • Ability to follow set processes and procedures
  • Flexibility about working long hours and occasional weekends
  • Willingness to travel in UK

What next:

Send us your CV with a covering letter, telling us why you are right for Banks Sadler. Look at the responsibilities and requirements listed above and tell us why you would make a great addition to our team. This is a full time permanent position based in our London office. Salary dependent on experience, please let us know your expectations. No recruitment agencies please, we got this!