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Event Team Manager

Events | London, United Kingdom | Full Time

Job Description

About Us:

Banks Sadler is a global meetings and event management agency with an enviable client list of some of the world’s leading brands.

This is a senior role within one of our account teams, reporting to the Head of Event Operations and working closely with the Account Director to ensure consistent standards and to develop the growth of the account. The Team Manager has the responsibility of overseeing the event management team and ensuring that a high standard of work is maintained and client specific SLA’s are followed at all times. As well as working on events, the Team Manager is responsible for monitoring capacity levels within the team and delegating workloads, providing input and support, training and development of other team members as well as helping the Account Director with client presentations, preferred supplier or client reports, team reviews and supplier days.

 Responsibilities include:

  • Responsible for the team financial performance and monthly/annual forecasting
  • HR and development responsibility for the team
  • To build client relationships and oversee team managing events
  • To build supplier relations and monitor performance for / and on behalf of the client/s
  • Manage internal and external resources to deliver portfolio of events
  • Main point of contact for clients & key stakeholders
  • Problem solving with team, other departments and /or suppliers to ensure effective solutions and resolution
  • To oversee and monitor event project progress through the team
  • To monitor and maintain quality and adherence to processes, identifying and contributing to their improvement
  • At a senior level to be fully responsible for complex event budgets from conception through to reconciliation
  • To drive for excellence in customer service and quality delivery
  • Assist in delivering specific Client Account Mapping and strategic client development plans and activities
  • To proactively develop and manage supplier relationships and to actively seek cost saving opportunities
  • To work with our portfolio of clients and cross sell company products and practices.
  • To represent the company (and the wider group) as and when necessary or appropriate
  • Management of day-to-day operation of  projects and events, including :
    • venue research
    • client site visits
    • budgeting
    • design & print
    • managing delegate registrations alone and/or alongside colleagues
    • briefing of and liaison with production department /AV company
    • client & delegate liaison
    • liaison with hotel, ground agents, travel department, suppliers
    • badging, delegate packs
    • on-site staff arrangements
    • reconciling all accounts
  • Preparation of proposals to clients
  • Leading and participating in pitches to new clients – including presentations
  • Management of complex event databases
  • Handling clients, presenting to clients and developing client relationships
  • Checking teams work, taking new enquiries , trouble-shooting and ensuring internal processes and procedures are adhered to

Skills/background required:

  • Minimum of 5 year’s experience in the industry with management experience
  • Proven track record of managing events
  • Agency experience is desirable
  • Educated to degree level / professional qualification desirable
  • Experience of leading and contributing to pitches – including excellent presentation skills
  • Excellent organisational, communication and interpersonal skills
  • Good IT skills
  • Numerate and experienced at managing large budgets, preparing spreadsheets, costings, etc
  • Able to work on own initiative and also as a key team member
  • Flexible about working long hours and occasional weekends
  • Willingness to travel in UK / overseas and spend time away from home
  • Experience of mentoring and developing staff
  • Ability to think at a strategic level
  • Ability to work under pressure and work to tight deadlines
  • Exceptional accuracy and attention to detail
  • A’ can do’ attitude and solution orientated
  • Languages are not necessary, but would be helpful.
  • Excellent UK and overseas venue knowledge and a proven track record of managing events of all size. ​​

What Next:

Send us your CV with a covering letter, telling us why you are right for Banks Sadler. Look at the responsibilities and requirements listed above and tell us why you would make a great addition to our team. This is a full time position based in our London office. Salary dependent on experience. No recruitment agencies please