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Technical Writer (temporary position for 4,5 months)

Products | Amsterdam, Netherlands | Full Time

Job Description

Backbase is hiring | Technical Writer (temporary for 4,5 months)


We are Backbase


Financials want the most compelling digital experience for their customers, but in today’s Web 2.0 World, legacy banking systems struggle to keep pace. Backbase helps financials to create a new user experience layer on top of their existing systems that combines content, data and functionality from different underlying systems into fresh customer dialogs. Backbase’s white-label Bank 2.0 Portal software enables financials to deliver next-generation online banking services across multiple devices (including tablets and smart phones), and turns their online channel into a true customer experience platform. Backbase helps financial organizations to re-use their existing systems, and enter the era of 'Engagement Banking' where they manage and optimize their online customer experiences and grow revenue and loyalty.

Backbase is a Visionary software vendor listed the Gartner Magic Quadrant for Horizontal Portal Software, founded in 2003 and privately held. Working for Backbase you have the opportunity to live in two of the most culturally vibrant cities in the world: Amsterdam (headquarters), New York City, Moscow, Singapore or London
At Backbase we have a special set of values that make us who we are. We hire and evaluate our employees on these values. It is our company DNA.
  • We get things done
  • We do more with less
  • We believe in great design
  • We are easy to do business with
  • Together we make it work

The team

Due to pregnancy leave Backbase is looking for a temporary Technical Writer to add to its R&D Team. The Technical Writer works alongside our other Technical Writers. As Technical Writer you will report to the Manager R&D

The goal

To strengthen our Research and Development Team we are currently looking for an experienced Technical Writer who can provide product documentation and other knowledge transfer materials. We create a broad set of materials to instruct and inform users about our products. Materials include, but are not limited to: installation guides, migrations guides, conceptual overviews, programming exemples, release notes. The codumentation process is automated using DocBook. The output format is both online documentation as well as PDF files (both compiled from the same XML source files). 

As a Technical Writer, you will be expected to define and own the writing style for the R&D Team, providing guidance where needed. In cooperation with Product Management you will delineate the set of deliverables. A self-supporting attitude is required. actively getting the information from the software developers. Useful insights about how to best provide leading documentation and information to users is a plus.

The Technical Writer will write, edit and harmonize all of our technical documentation. You must be able to demonstrate a flair for working with developers and architects to create accurate content. A growth path to team lead is possible given proven track record and leadership.

Your profile

The perfect candidate for this position will match the following profile:

  • 3+ years working as a Technical Writer;
  • Excellent didactic and conceptual thinking skills;
  • Native English speaker/writer;
  • Proven thorough understanding of software and web technologies;
  • Experience with documenting installations that include database setup and WAR deployment;
  • Experience with documenting programming examples (particularly Javascript and JSP) 
  • Experience with DocBook;
  • Substantial experience in writing copy for technology-focused organizations.

The offer

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, use the apply button. You can send us your resume and your thoughts about why you want to work with us.

For more information please contact Wouter Koeleman (Senior International Recruiter) at 020 465 8888 or by email: wouter(at)