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Technical Writer

Products | Amsterdam, Netherlands | Full Time

Job Description

Backbase is hiring | Technical Writer

We are Backbase

We come from all over the world to do what we love; to design a great product that improves the lives of real people. We’re passionate, dedicated, and among the best in business. Every person on our team believes in working together and supporting each other to get create a beautifully designed product and a work environment that’s fun, inspiring, and dynamic. We believe in learning from our customers and our colleagues, that makes us easy to do business with and exciting to work for.

We have created the world’s leading lean customer experience platform. It has been designed to help organize, create, and manage deeply relevant customer experiences across all channels, on any device. Backbase Portal combines the latest innovations in customer experience design (UX) with next generation technologies to deliver an unbeatable digital experience. Our critically acclaimed customer experience platform eliminates the need to replace existing legacy systems and delivers a highly flexible and fully customizable environment populated by powerful widgets. Backbase has been consistently placed in ‘Visionary’ quadrant of Gartner’s Magic Quadrant for Horizontal Portal Software and, in 2013, was recognized as the most visionary portal vendor.

The Backbase team is made up of more than 150 senior technology and usability professionals, with offices in four of the world’s most vibrant cities: London, Singapore, New York and Amsterdam. If you’d like to join us in any one of them, we’d love to hear from you. 

The team

The Technical Writer is a member of the Research & Development team. R&D is a multi-disciplinary team of experienced and highly skilled UX designers, software developers, test engineers, technical writers and support engineers, guided by the Chief Architect and the R&D manager. The team is responsible for the entire software development lifecycle of Backbase's portal product suite including out-of-the-box portal solutions. With your experience and skills you will contribute to the quality of our software products, helping to realize successful customer implementations by our Expert Services consultants and partners. You will also benefit from the knowledge and experience of your R&D colleagues. We work in Scrum teams in order to deliver new functionality in every release, closely cooperating with Product Managers and the Expert Services team. The complexity and nature of the product combined with the latest technology trends makes working in R&D at Backbase a great and challenging experience.

The goal

To strengthen our Research and Development Team we are currently looking for an experienced Technical Writer who can provide product documentation and other knowledge transfer materials. We create a broad set of materials to instruct and inform users about our products. Materials include, but are not limited to: installation guides, migrations guides, conceptual overviews, programming exemples, release notes. The codumentation process is automated using DocBook. The output format is both online documentation as well as PDF files (both compiled from the same XML source files). 

As a Technical Writer, you will be expected to define and own the writing style for the R&D Team, providing guidance where needed. In cooperation with Product Management you will delineate the set of deliverables. A self-supporting attitude is required. actively getting the information from the software developers. Useful insights about how to best provide leading documentation and information to users is a plus.

The Technical Writer will write, edit and harmonize all of our technical documentation. You must be able to demonstrate a flair for working with developers and architects to create accurate content. A growth path to team lead is possible given proven track record and leadership.

You will work alongside our two other Technical Writers and will report to the Manager R&D.

Your profile

The perfect candidate for this position will match the following profile:

  • 3+ years working as a Technical Writer;
  • Excellent didactic and conceptual thinking skills;
  • Native English speaker/writer is a big asset;
  • Proven thorough understanding of software and web technologies;
  • Experience with documenting installations that include database setup and WAR deployment;
  • Experience with documenting programming examples (particularly Javascript and JSP) 
  • Experience with DocBook;
  • Substantial experience in writing copy for technology-focused organizations;
  • Currently living in The Netherlands, preferably in Amsterdam area.

The offer

Backbase provides excellent company benefits for this role including:

  • Market rate salary (depending on experience);
  • 25 holidays (based upon a 40hr work week)
  • Contributory pension scheme
  • Free lunch, drinks, snacks, fruit 
  • International career opportunities

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, use the apply button. You can send us your resume and your thoughts about why you want to work with us.

For more information please contact Wouter Koeleman (Senior International Recruiter) at 020 465 8888 or by email: wouter(at)backbase.com