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Support Engineer

Products | Amsterdam, Netherlands | Full Time

Job Description

Backbase is hiring | Support Engineer

We are Backbase

We come from all over the world to do what we love; to design a great product that improves the lives of real people. We’re passionate, dedicated, and among the best in business. Every person on our team believes in working together and supporting each other to get create a beautifully designed product and a work environment that’s fun, inspiring, and dynamic. We believe in learning from our customers and our colleagues, that makes us easy to do business with and exciting to work for.

We have created the world’s leading lean customer experience platform. It has been designed to help organize, create, and manage deeply relevant customer experiences across all channels, on any device. Backbase Customer Experience Platform (CXP) combines the latest innovations in customer experience design (UX) with next generation technologies to deliver an unbeatable digital experience. Our critically acclaimed customer experience platform eliminates the need to replace existing legacy systems and provides a highly flexible and fully customizable environment populated by powerful widgets. Backbase has been consistently placed in ‘Visionary’ quadrant of Gartner’s Magic Quadrant for Horizontal Portal Software and, in 2013, was recognized as the most visionary portal vendor.

The Backbase team is made up of more than 200 senior technology and usability professionals, with offices in some of the world’s most vibrant cities, including: London, New York and Amsterdam. If you’d like to join us in any one of them, we’d love to hear from you. 

The team

The Support Engineer is a member of the Research & Development team. R&D is a multi-disciplinary team of experienced and highly skilled UX designers, software developers, test engineers, technical writers and support engineers, guided by the Chief Architect and the R&D manager. The team is responsible for the entire software development lifecycle of Backbase's portal product suite including out-of-the-box portal solutions. With your experience and skills you will contribute to the quality of our software products, helping to realize successful customer implementations by our Expert Services consultants and partners. You will also benefit from the knowledge and experience of your R&D colleagues. We work in Scrum teams in order to deliver new functionality in every release, closely cooperating with Product Managers and the Expert Services team. The complexity and nature of the product combined with the latest technology trends makes working in R&D at Backbase a great and challenging experience.

Key Responsibilities

As a Support Engineer, your main task is to help and advice Backbase customers with the questions and support requests they have regarding our products, ranging from simple license questions via telephone to complex on-site troubleshooting. You will work in a team of high skilled international teams across the world. With a service driven attitude you will do what it takes to meet and exceed our customers expectations.

Required skills

In order to succeed in this challenging and dynamic position with lots of growth potential, our ideal candidate will fit the following profile:

  • Knowledge of web technologies like JavaScript, XML, CSS, XSLT, Java.

  • Experience with Application Servers (ie. Tomcat, WebSphere, JBoss etc.)

  • Experience with all major SQL databases.

  • Excellent communications skills.

  • A flexible, service driven attitude towards troubleshooting.

Required experience

  • University degree, preferably in one of the technical studies.

  • Preferably with 1-2 years programming and troubleshooting experience.

Your personality can be classified as:

  • Team player who can quickly engage with others to find the root cause of a problem;
  • Eager to understand, sharp in analyzing symptoms and stack traces;
  • Flexible in working outside regular office hours if needed;
  • Committed to find an acceptable solution for our customers;
  • A service-driven attitude under all circumstances.

The offer

Backbase provides excellent company benefits for this role including:

  • Market rate salary (depending on experience);
  • 25 holidays (based upon a 40hr work week);
  • Contributory pension scheme;
  • Free lunch, drinks, snacks and fruit;
  • Company fitness plan;
  • Potential International career opportunities.

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Wil Wernars at +31 (0)20 465 8888 or by email: wil(at)