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Support Engineer

Products | New York, NY | Full Time

Job Description

Backbase is hiring | Support Engineer


We are Backbase

Companies want the most compelling digital experience for their customers, but older systems can't keep up with today's rapid changes and Web 2.0 World. Applications and IT systems can be fragmented and complex, which makes them difficult to change and makes it hard to create a true outside-in, customer-focused experience. Backbase overcomes these challenges. With our flagship product, the Bank 2.0 Portal, we link people to the vital information and resources they need. We create a seamless online experience without the need to change underlying infrastructure and IT systems. An efficient design enables companies to create high-quality portals that empower both end-customers as well as e-business professionals who need to manage their online customer interactions with less IT support. This means faster time to market for new business requirements and more flexibility to optimize online channels.

Backbase was founded in 2003 by Jouk Pleiter and Gerbert Kaandorp and is privately funded. Working for Backbase you have the opportunity to live in two of the most culturally vibrant cities in the world: Amsterdam (headquarters) or New York City (North American office).

The team

You will join as member of the Backbase Technical Support department. The support department within Backbase is responsible for responding and resolving technical issues from our valued support customer base. You will report to the VP Products.

The goal

As Support Engineer you will have an important role in strengthening processes and extend our global presence.
Your main task is to help and advice Backbase customers with the questions and support requests they have regarding our products, ranging from simple license questions via telephone to complex on-site troubleshooting. You will work in a team of high skilled international people across the world.

Your profile

In order to succeed in this challenging and dynamic position with lots of growth potential, our ideal candidate will fit the following profile:

  • Basic knowledge of web technologies like JavaScript, XML, CSS, XSLT, Java;
  • Experience with Application Servers (ie. Tomcat, WebSphere, JBoss etc.);
  • Experience with SQL databases;
  • Excellent communication skills;
  • A flexible, service driven attitude towards troubleshooting;
  • Experience with automated testing of frontend deliverables is a plus (e.g. Selenium);
  • University degree in a technical study;        
  • 1-2 years programming and troubleshooting experience.

The offer

Backbase offers a comprehensive Benefits Package through our Human Resources partner TriNet. Employee benefits includes a substantial number of Health Care policy options; Dental and Vision Insurance; Short & Long Term Disability Insurance; Life Insurance; 4% Matching 401k plan; Vacation, Holiday, and Sick Paid time off. Backbase coverage is substantial while in addition Backbase, through TriNet, is able to provide the employees with a wide variety of offerings for the employee to custom design benefits that work best for themselves and their families.

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Wil Wernars at 020 468 6838 or by email: wil(at)