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Senior UX Consultant

Professional Services | Amsterdam, Netherlands | Full Time

Job Description

Backbase is hiring | Senior UX Consultant


We are Backbase

Financials want the most compelling digital experience for their customers, but in today’s Web 2.0 World, legacy banking systems struggle to keep pace. Backbase helps financials to create a new user experience layer on top of their existing systems that combines content, data and functionality from different underlying systems into fresh customer dialogs. Backbase’s white-label Bank 2.0 Portal software enables financials to deliver next-generation online banking services across multiple devices (including tablets and smart phones), and turns their online channel into a true customer experience platform. Backbase helps financial organizations to re-use their existing systems, and enter the era of 'Engagement Banking' where they manage and optimize their online customer experiences and grow revenue and loyalty.

Backbase is a Visionary software vendor listed the Gartner Magic Quadrant for Horizontal Portal Software, founded in 2003 and privately held. Working for Backbase you have the opportunity to live in two of the most culturally vibrant cities in the world: Amsterdam (headquarters) or New York City (North American office.

The team

You will be working in the Backbase UX team, as part of the Expert Services team. The team works in projects and tailors the customer experiences exactly to the needs of the customers. The UX team is small, but works on big projects with big ambitions: we often change the online presence for our financial customers drastically. To make sure we design for meaningful experiences, we bridge the challenges for users, technology, and business.

When working in projects, you will work with a multi disciplinary team, consisting of Backbase and customer experts. Typically, a large part of the UX work is done at the customer’s location. We have customers in Russia, South Africa, Europe, Middle East and the USA..

The goal

You can guide the customer towards a successful User Experience implementation – either by taking the lead, or by collaborating with the customer’s design team. You have been around the block with medium to large UX design engagements. You quickly understand what the Business needs by guiding them though a user centred design process. You are comfortable working on large scale portal design and implementation projects and can work independently. You know how to add both efficiency and delight to a design. Preferably you know how banking and insurance industries operate online, and you know where they can improve to create customer centric online journeys. You like to sink your teeth in a project to really make the design work.

Your profile

UX consultancy: you guide the customer towards a working solution in projects, including functional design, interaction design, customer and end customer workshops.

Training: you help partners and customers to get the most out of the available Backbase Portal Suite, after the initial project installations.
Lead UX team: you coach the junior and medior team members and make sure they grow in their expertise.
  • Excellent communication skills in English and preferably Dutch. Communication is key for this position;
  • At least 8 years of experience with UX in enterprise environments; 
  • At least 5 years of experience with rich web applications, preferably in finance; 
  • Solid understanding of, and experience with, banking and/or insurance products is a plus;
  • Bachelor's degree or better in User Experience, or commensurate experience;
  • Team collaboration skills; coaching colleagues and customer, intensive collaboration with customer and Backbase team members.

The offer

Backbase provides excellent company benefits for this role including:

  • Market rate salary (depending on experience);
  • 25 holidays (based upon a 40hr work week)
  • Contributory pension scheme
  • Free lunch
  • Potential International career opportunities (USA)

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Wouter Koeleman (Senior Recruiter) at +31 (0)20 468 6838 or by email: wouter(at)