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Senior UX Consultant

Professional Services | New York, NY | Full Time

Job Description

Backbase is hiring | Senior UX Consultant

We are Backbase

Financials want the most compelling digital experience for their customers, but in today’s Web 2.0 World, legacy banking systems struggle to keep pace. Backbase helps financials to create a new user experience layer on top of their existing systems that combines content, data and functionality from different underlying systems into fresh customer dialogs. Backbase’s white-label Bank 2.0 Portal software enables financials to deliver next-generation online banking services across multiple devices (including tablets and smart phones), and turns their online channel into a true customer experience platform. Backbase helps financial organizations to re-use their existing systems, and enter the era of 'Engagement Banking' where they manage and optimize their online customer experiences and grow revenue and loyalty.

Backbase is a Visionary software vendor listed the Gartner Magic Quadrant for Horizontal Portal Software, founded in 2003 and privately held. Working for Backbase you have the opportunity to live in two of the most culturally vibrant cities in the world: Amsterdam (headquarters), New York City, Moscow, Singapore or London
 
At Backbase we have a special set of values that make us who we are. We hire and evaluate our employees on these values. It is our company DNA.
  • We get things done
  • We do more with less
  • We believe in great design
  • We are easy to do business with
  • Together we make it work
The team
 
You will be working in the Backbase UX team, as part of the Expert Services department. Together you tailor the customer experiences exactly to the needs of the customers. The UX team works on complex projects with big ambitions: we often change the online presence of our customers drastically. We bridge the challenges for users, technology, and business.
 
When working in projects, you will work with a multi disciplinary team, consisting of Backbase and customer experts. Typically, a large part of the UX work is done at the customer’s location. 
 
The goal

As Senior UX Consultant you work inside the Expert Serices Department, where you create the designs for complex web applications (like Online Banking). You work closely with our customers to design end-to-end user experiences from the ground up. You define user journeys and intuitive designs. Within Backbase we have our own UX process that includes utilizing our UX pattern library and style guides to create wireframes, visual designs and other UX documentations.

Your profile

What we need you to have:

  • Bachelor or Masters-level degree in Graphic Design and/or User Experience;
  • Experienced with designing intuitive, engaging user experiences and designs;
  • Experience with designing for web and mobile applications;
  • Experience with one or more UX tools, e.g. Adobe Creative Suite, Axure, Balsamiq and Omnigraffle;
  • Excellent communication skills in English;
  • Online portfolio is a must;
  • Experience working in a software development company that uses agile or lean methadologies;
  • Experience producing design documenation like user journeys, wireframes, flow diagrams, site maps, ect;
  • Experience in user testing;
  • Enjoy to work in multi disciplinary teams of Designers, Analists and Developers;
  • This is not a coding position, but it is preferred that you have a good understanding of HTML, CSS and Javascript;
  • Passion for staying up to date with the latest in user experience design methodologies and technology;
  • Easy-going, fun and shouldn't take yourself too seriously.
 
The offer

Backbase offers a comprehensive Benefits Package through our Human Resources partner TriNet. Employee benefits includes a substantial number of Health Care policy options; Dental and Vision Insurance; Short & Long Term Disability Insurance; Life Insurance; 4% Matching 401k plan; Vacation, Holiday, and Sick Paid time off. Backbase coverage is substantial while in addition Backbase, through TriNet, is able to provide the employees with a wide variety of offerings for the employee to custom design benefits that work best for themselves and their families.

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Eveliese Luiting at +31 (0)20 465 8888 or by email: eveliese(at)backbase.com