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Product Support Engineer -JAVA

Research and Development | Atlanta, GA | Full Time

Job Description

The opportunity 

The Backend Support Developer is a member of the Backbase Products team, a multidisciplinary team of experienced and highly skilled UX designers, software developers, test engineers, technical writers and support engineers, guided by the Chief Architect and the Products Manager. This team is responsible for the entire software development life cycle of Backbase's product suite, including out-of-the-box solutions.

With your experience and skills, you will contribute to the quality of our software products, helping to realize successful customer implementations by our Professional Services consultants and partners. You will also benefit from the knowledge and experience of your Products colleagues.

We work in scrum teams to deliver new functionality in every release, closely cooperating with Product Managers and the Professional Services team. The complexity and nature of the product, combined with the latest technology trends, makes working in Products at Backbase a great and challenging experience.

The Backend Support Developer will work within our Product Support team. These guys analyze and troubleshoot Backbase customer issues, working with the Products team to develop ‘hot fixes’ to make Backbase products even better. If you’re the right person, you’ll be working with a highly skilled, international team dedicated to meeting customer expectations.

Your profile

To make sure you’ll fit right in, your head should be filled with web technologies such as Java, Spring, and Hibernate, as well as application servers such as Tomcat, WebSphere, and JBoss. If you know much more than this, and eat SQL databases for breakfast, we’d love to meet you!

Before you contact us, make sure you have a bachelor's degree (preferably in one of the technical studies), 3-5 years’ programming and troubleshooting experience in Java/J2EE applications, and a flexible, can-do attitude to making things happen.

We’re driven to succeed at Backbase, always striving to make the best products that meet customer expectations. If you have the same drive to succeed, and you’re a team player with ambition, let us help you achieve your goals. 

You will be expected to:

  • Troubleshoot, debug code and create hot-fixes when necessary
  • Strong JAVA coding skills required
  • Javascript coding abilities with an eye for good design is a bonus
  • Have strong understanding of Maven or ANT and working knowledge of Spring / Hibernate
  • Run SQL Scripts regularly 
  • Debug SQL
  • Communicate with clients regularly both technical and functional 
  • Have a strong understanding of the Full Stack
  • Engineer code solutions when necessary 
  • Report to the Amsterdam team while working in the Atlanta office

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Ryan Constant by email: ryan(at)

The offer

Backbase offers a comprehensive Benefits Package through our Human Resources partner TriNet. Employee benefits includes a substantial number of Health Care policy options; Dental and Vision Insurance; Short & Long Term Disability Insurance; Life Insurance; 4% Matching 401k plan; Vacation, Holiday, and Sick Paid time off. Backbase coverage is substantial while in addition Backbase, through TriNet, is able to provide the employees with a wide variety of offerings for the employee to custom design benefits that work best for themselves and their families.

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

About Backbase
Backbase employees come from all over the world to do what we do best, which is work with other passionately devoted professionals to create inspiring products. We are the best at what we do because we’re dedicated to pushing innovation in the digital banking world. Every person at Backbase believes in promoting a collaborative, fun and inspiring work environment, and we’re committed to creating a beautifully designed product that inspires not only our clients, but us too. Each day, we strive to learn something new from our customers and colleagues that contributes to the holistic nature of our growing success as a technical innovator in the world of digital banking.