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General Manager

Sales | New York, NY | Full Time

Job Description

Backbase is hiring | General Manager

We are Backbase

We come from all over the world to do what we love; to design a great product that improves the lives of real people. We’re passionate, dedicated, and among the best in business. Every person on our team believes in working together and supporting each other to get create a beautifully designed product and a work environment that’s fun, inspiring, and dynamic. We believe in learning from our customers and our colleagues, that makes us easy to do business with and exciting to work for.

We have created the world’s leading lean customer experience platform. It has been designed to help organize, create, and manage deeply relevant customer experiences across all channels, on any device. Backbase Portal combines the latest innovations in customer experience design (UX) with next generation technologies to deliver an unbeatable digital experience. Our critically acclaimed customer experience platform eliminates the need to replace existing legacy systems and delivers a highly flexible and fully customizable environment populated by powerful widgets. Backbase has been consistently placed in ‘Visionary’ quadrant of Gartner’s Magic Quadrant for Horizontal Portal Software and, in 2013, was recognized as the most visionary portal vendor.

The Backbase team is made up of more than 150 senior technology and usability professionals, with offices in four of the world’s most vibrant cities: London, Singapore, New York and Amsterdam. If you’d like to join us in any one of them, we’d love to hear from you.   

The team

Backbase is looking for a General Manager, Backbase North America, in the U.S. The General Manager will work from our NYC office and reports to the CEO.

The goal

Position involves ultimate responsibility for all activities of sales, marketing, product development, and operations departments, the service delivery process, and all human resources activities. In order to achieve all goals and carry out necessary duties, the General Manager will be asked to use his/her extensive knowledge of the ever-growing innovation field at banks and high value b2b use cases. 

Your profile

Position requires a Bachelor’s degree or equivalent to a Bachelor’s degree in Business, Business Administration, Computer Science or a related field and at least 5 years of experience in the Information Technology field, as well as knowledge of field related technologies such as Web Content Management, Digital Marketing and Online Banking as well as knowledge of customer experience solutions such as Lean Portals, BPM and Forms, and modern UX Patterns. Position also requires at least 2 years of strong Executive expertise both in driving business, sales, demand generation and successfully managing professional services, alliances and product development teams or a closely related field.

The offer

Backbase offers a comprehensive Benefits Package through our Human Resources partner TriNet. Employee benefits includes a substantial number of Health Care policy options; Dental and Vision Insurance; Short & Long Term Disability Insurance; Life Insurance; 4% Matching 401k plan; Vacation, Holiday, and Sick Paid time off. Backbase coverage is substantial while in addition Backbase, through TriNet, is able to provide the employees with a wide variety of offerings for the employee to custom design benefits that work best for themselves and their families.

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Eveliese Luiting at +31 (0)20 465 8888 or by email: eveliese(at)