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Enterprise Sales Executive (UK)

Sales | London, United Kingdom | Full Time

Job Description

Backbase is hiring | Enterprise Sales Executive (UK)

The position

The Enterprise Sales Executive is a responsible for ensuring the complete post-sale success and satisfaction of a portfolio of Backbase customers. The goal is to make every customer in your portfolio successful and committed to Backbase for life through a trusted advisor relationship. You will bring Backbase’s best ideas, innovations, and implementation know-how to your customers and match them to their business goals, driving greater business value and executive alignment between Backbase and the Customer. The Enterprise Sales Executive is knowledgeable and passionate about modern web & mobile technology and combines this with exceptional customer management and sales experience at the senior management and C-level. Working closely with Backbase project teams and Backbase preferred implementation partners, you help our customers to get the most value out of their Backbase platform. You will also serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. Travel to customer locations around Europe is required. This is a huge opportunity to become part of a young, ambitious and fast growing high-tech company with the potential to help define the vision for how we support some of our most important clients. The Enterprise Sales Executive will report to the Client Service Director of Backbase.

Responsibilities

  • As the Enterprise Sales Executive, you own full responsibility for the sales and delivery of Backbase Expert Services  - which range from mentoring & training services to the delivery of turnkey implementation solutions. 
  • Design and deliver world-class implementation support services that enable clients to become high performance businesses.
  • Drive large end-to-end digital transformation deals, closely working together with Backbase Project teams and Backbase preferred system integrators that work on your accounts.
  • Make sure all team stakeholders are fully aligned to ensure successful and efficient customer implementation support.
  • Closing add-on Services and Renewal business and managing all aspects of pipeline building, funnel management, deal tracking, negotiation, and closure.
  • Managing executive, mid-level, and project relationships among a diverse set of customers.
  • You ensure that customers derive maximum value from their investment in Backbase, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure license growth attainment and increased footprint.
  • Acting as a liaison between product management and the customer with a focus on communicating the Backbase roadmap and how the roadmap will influence customer activities.
  • Serve as escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across the company as necessary.
  • Leverage broad-based industry knowledge and marketplace expertise to fully understand the impact of emerging trends and technologies on the business.
  • Development of new service offerings

Required Skills:

  • BA/BS degree (or equivalent; MBA or advanced degree preferred).
  • Minimum 5 years relevant work experience with selling and delivering Professional Services engagements with large enterprise customers.
  • A personal track record of successful selling and delivery consulting services (5+ Million per year)
  • Completely comfortable dealing with large, complicated, political accounts at the most senior IT and business levels.
  • Must be able to work at all levels: bottom up and top down. Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
  • Passionate for web, mobile and digital transformation technology - the key challenges and paradigm shifts, including creating seamless omni-channel customer experiences, digital marketing, and big data dimensions
  • Natural leader, self-motivated and action/results oriented
  • Pragmatic problem solving skills, willingness and ability to dive into the details of technology, process and people to get things right.
  • Well organized, creating structure and clarity.
  • Ability to successfully work under thing project deadlines. Driven nature and desire to grow a business, wit ability to prioritize, multi-task, and perform effectively under pressure.
  • Enjoying the journey. 

The offer

Backbase provides excellent company benefits for this role including:

  • Market rate salary (depending on experience);
  • 25 holidays + 8 bank holidays (based upon a 40hr work week);
  • 4% matching pension scheme;
  • Life assurance;
  • Childcare vouchers;
  • International career opportunities.

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Randy Patist via e-mail: randyp(at)backbase.com