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Business Consultant

Professional Services | Amsterdam, Netherlands | Full Time

Job Description

Backbase is hiring | Business Consultant


We are Backbase

Backbase is a fastgrowing software company. We work for Financial Services organizations around the globe, including ABN AMRO, AIG, Al Rajhi Bank, Bank of America, Barclays, ING, UBS and Visa. Our bank 2.0 Portal Software helps them to create a superior online experience for their end-customers. Imagine our software to be a new user experience layer that Financials can put on top of their existing IT Infrastructure and systems. Within the new user experience layer, banks can unify content and functionality from various back-end systems into a seamless customer journey in modern and easy to use graphical user interfaces. The Backbase Bank 2.0 Portal Software can be used across multiple channels (online, call, branche) and devices (regular browser, tablets and smartphones). Backbase was founded in 2003 and is privately funded with operations in Amsterdam (European HQ) and New York.

The team

The Business Consultant will be part of our Expert Services (ES) team based in Amsterdam. The ES team is our client facing department who provides professional services to our clients. You will report to the Operations Manager ES directly.

The goal

As Business Consultant you operate between the business and IT. You analyze and model the processes for the online self-service applications of our clients. You work close with the business to get a clear understanding of the requirements. Together with the technical consultants and business you will translate the requirements into a functional design. You will realize the functional design with help of a user friendly service application in which the processes and the forms are defined and coupled with the back end. Your goal is to mentor our clients to get maximum value out of their Backbase software. You help them to create customer and business value. You are used to work in complex environments, make pragmatic decisions, meet deadlines and you can align various project stakeholders, both within the business and IT, to collaborate towards a single goal.

Your profile

  • HBO or University degree is preferred;
  • 2-4 years of relevant experience in a similar role
  • Strong analytical skills;
  • Customer focused;
  • Excellent communications skills in both Dutch and English;
  • Ability to work in a multicultural and international environment.

The offer

Backbase provides excellent company benefits for this role including:

  • Market rate salary (depending on experience);
  • 25 holidays (based upon a 40hr work week)
  • Contributory pension scheme
  • Free lunch, drinks & snacks
  • Potential International career opportunities

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Wouter Koeleman, Senior Recruiter at +31 (0)20 465 8888 or by email: wouter(at)