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Business Analyst - Commercial Software

Professional Services | Atlanta, GA | Full Time

Job Description

The Opportunity

The Business Analyst is part of the Professional Services (PS) team based in Atlanta, GA. PS is a team of highly-skilled and experienced specialists dedicated to our customers’ successful Backbase product implementations. Additionally, PS provides training and implementation support to our customers and partners in an effort to ensure our customers successfully achieve their goals. 

The Business Analyst is a crucial role within the Backbase PS team, and it comes with great responsibility.  Our BAs work closely with our customers and with our design and development teams. The BA is in the driver’s seat to help our customers identify and realize their Backbase-powered vision.

As a BA you are responsible for leading agile teams and working side-by-side with our customers in delivering enterprise solutions.  You will collaborate with stakeholders, internal and external, managing their expectations.  You will capture, analyze and prioritize requirements into a project backlog that can be implemented on time and within budget.

The Business Analyst is expect to: 

  • Gather, analyze  and prioritize project requirements in close collaboration with the customer;

  • Write epics and user stories to be developed in sprints;

  • Perform gap analysis and manage change requests;

  • Act as "proxy product owner" for the project team; guiding and helping make choices that maximize project & customer success;

  • Configure the various customer experience building blocks using Backbase Experience Manager and Backbase Forms Studio

Your Profile

You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.

Skills & knowledge:


  • University education and degree (preferable business or IT related);

  • Minimum of 5 years experience in a similar role for full service digital agency;  

  • Minimum of 5 years experience in a client-facing position;

  • Experienced with web content management;

  • Experienced with digital marketing tools;

  • Experienced in requirements management and/or process modeling;

  • Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM, Waterfall;

  • Excellent written and verbal skills;

  • Perseverance and pragmatism to solve complex problems;

  • Ability to work under pressure;

  • Ability to work in a multicultural and international environment;

  • Willing to travel up to 50%;


  • Experienced in business processes and forms solutions;

  • Experience in financial services industry;

  • Experienced with digital marketing;

  • Experienced in requirement management tools;

  • Experienced in project management tools;

  • Experienced with e-commerce;

Next steps

If this job appeals to you and you think you’re up for the challenge, please use the apply button on this page.

For more information, please contact Ryan Constant at (678) 827 3434 via e-mail: Ryan(at)

The offer

Backbase offers a comprehensive benefits package through our human resources partner TriNet. Employee benefits include a substantial number of health care policy options, such as dental & vision insurance, short- and long-term disability insurance, life insurance, 4% matching 401k plan, vacation, and sick paid time off. Backbase coverage is substantial. In addition, Backbase (through TriNet) is able to provide employees with a variety of offerings for the employee to custom-design benefits that work best for themselves and their families.

Backbase offers a challenging job in an informal and ambitious environment, where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

About Backbase

Backbase employees come from all over the world to do what we do best, which is work with other passionately devoted professionals to create inspiring products. We are the best at what we do because we’re dedicated to pushing innovation in the digital banking world. Every person at Backbase believes in promoting a collaborative, fun and inspiring work environment, and we’re committed to creating a beautifully designed product that inspires not only our clients, but us too. Each day, we strive to learn something new from our customers and colleagues that contributes to the holistic nature of our growing success as a technical innovator in the world of digital banking.