Telecommunications Attendant

Telecommunications Attendant 1491945

• Hourly pay: $25/hr
• Worksite: Leading university (Stanford, CA 94305 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 3 Month Assignment (With possibility of extension) (schedule flexibility and some OT is expected)

A leading university is seeking a Telecommunications Attendant to serve as the primary point of contact for incoming calls across university and medical center operations. This role supports high-volume call handling, emergency dispatch coordination, and customer service functions in a fast-paced, 24/7 environment.

Telecommunications Attendant Responsibilities:

• Answer, process, and route high-volume incoming calls, providing directory assistance and connecting callers to appropriate departments, staff, physicians, or students while maintaining excellent customer service.
• Support medical center operations by paging doctors and staff, handling emergency alerts (e.g., trauma, fire, disaster response), and assisting with patient-related communication using on-call rosters and reference systems.
• Utilize telecommunications and call center systems to manage calls, establish conference lines, and ensure first-call resolution while maintaining accuracy and efficiency.
• Perform administrative tasks including maintaining databases, updating directories, generating reports, and supporting system diagnostics, testing, and internal documentation.
• Collaborate with team members to support operations, assist in training and mentoring, and contribute to process improvement initiatives and service quality enhancements.

Telecommunications Attendant Qualifications:

• 4+ years of experience in a high-volume call center or customer service environment, preferably within a university or medical center setting.
• Strong telephone etiquette with excellent verbal communication, reading, and writing skills.
• Ability to multitask, work under pressure, and handle sensitive or emergencies with professionalism and accuracy.
• Proficiency with computer systems, telecommunications equipment, and typing skills (minimum 35-50 WPM).
• Experience with paging systems, call center applications, and familiarity with medical terminology are preferred.

Shift:

• Training: 3-6 weeks, Monday, Friday, between 5:00 am and 5:00 pm.
• Post-training: Assigned shift between 5:00 am and 11:30 pm (schedule provided in advance).
• 24/7 operation; flexibility required for evenings, weekends, holidays, and overtime as needed.