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Technical Service Specialist 555692

Technical Operations | Roseville, CA | Full Time and Contract

Job Description

Technical Support Specialist 

Shift Hours: Second Shift 3:30PM - 12AM or 3PM - 11PM

Summary:

This Electronic Service Technician candidate will support company manufactured test equipment.

Responsibilities:

  • Testing, calibrating, assembling, and disassembling of electronic instrument products to maintain functionality and accuracy
  • The candidate will be responsible for internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills
  • Working within the designated area of expertise, the candidate will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers
  • This position requires calibration and repair knowledge of a wide variety of company equipment

Requirements:

  • Applicant should have at least 4 years of related experience in the calibration and repair of electronic test equipment
  • This position requires some education, specialized training/certification, or Military experience
  • Experience using automated calibration software platforms (STE, PC Based, METCAL, TME etc) is a plus. Strong PC (MS Windows/Office) skills are a must
  • PMEL experience strongly desired. Requires excellent communication and organizational skills
  • Demonstrates electronic and mechanical competence
  • Works with clearly defined objectives on customer service assignments that may be repetitive in nature
  • Solves technical problems of limited scope and complexity
  • Performs adjustments, calibrations and basic repairs
  • Escalates more difficult repairs to experienced technicians
  • Exhibits the ability to build and maintain professional relationships with wide range of people
  • Adheres to the highest standards of business ethics
  • Provides consistent, solid contribution to team and service center delivery goals
  • Exercises good discretion in the use of time and other company resources
  • Maximizes the use of existing assets, multi-tasks effectively, and ensures company resources are used properly (i.e. connector care, ESD, ETE)
  • Maintains high workmanship standards and delivers on commitments
  • Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair
  • Communicates effectively with internal and external customers
  • May initiate customer interaction as appropriate
  • Escalates issues through appropriate channels when necessary.
  • This is done verbally or via written correspondence 
  • Adheres to established production processes and is responsible for achieving established team production goals

$29 Per Hour           Roseville CA  95747            24 Month Assignment