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Technical Consultant ^

Technical Operations | Newark, NJ | Full Time, Contract, and Temporary

Job Description

Technical Consultant 4082 ^

The role is responsible for performing Global Delivery Services as Resident Engineer for one specific customer at their premise to cover the tasks as defined in a Statement of Work. The role performs the assigned tasks, whilst building a customer's confidence in the company’s service delivery capability.

The role is responsible for a smooth transition from implementation to operations and for the daily management of the environment. The Technical Consultant is an experienced professional, with a full understanding of practice specialization. They exercise independent judgment in selecting methods and techniques for obtaining solutions.

Responsibilities

  • Perform innovative Delivery Services for one specific customer at their premise, as defined by the manager
  • Work together with the customer’s team to provide them support for the daily operation of their environment and coach them on the best practices
  • Represent the company on the internal sessions and meeting organized by the Customer and provide them support for their key decisions
  • Be as the customer advocate on company products
  • Provide status information to the Resource Manager task status and completion estimates, making strong strategic decisions, based on the most relevant factors available that drive effectiveness and value to the bottom line
  • Provide deliverables and dynamic presentations defined in the Statement of Work
  • Participate in strategic project review sessions to share materials or lessons-learned
  • Identify opportunities to gain additional skills through working collaboratively with other members of the team, demonstrating an accountability for keeping own performance on track and ensuring that your skills remain at the forefront of your subject matter expertise
  • Create detailed technical designs from high level solution designs, based on the strategic analysis of the customer’s environment and requirements
  • Provide guidance to local teams or 3rd party partners to implement the technical solution
  • Provide technical subject matter expertise to troubleshoot implementation, operational, connectivity and network issues, providing rational business cases and arguments to persuade upwardly and with peers

Qualifications

  • Broad technical consultancy and service delivery experience.
  • Experience with HCI a must 
  • Degree or equivalent education or experience
  • Rational persuasion: Providing rational business cases and arguments to persuade upwardly and with peers
  • High quality decision making: Making strong judgments based on the most relevant factors available that drive effectiveness and value to the bottom line
  • A willingness to work a flexible schedule and willingness to travel
  • Must be an excellent communicator. Must have excellent skills with English and Turkish and be able to explain complex technical concepts in a clear and concise manner
  • Compliance with time and expense reporting guidelines
  • Usage of published Delivery Service Office methods, tools, and systems
  • Billable and Utilisation percentage as a function of time-reporting
  • Stakeholder Management skills; Clearly and effectively communicates with customers and ensures that customers understand and have visibility of activities and deliverables as required, demonstrating company values in all customer interactions

$65-$70 per Hour          Location: Remote         9 Month Assignment