Tapestry Application Analyst

Tapestry Application Analyst 2681529

A leading hospital is seeking an Application Analyst that will perform troubleshooting, maintenance, and optimization of existing software applications. The right candidate will design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application. The Analyst works with business owners, vendors, and other ISS team members to evaluate and recommend solutions to complex problems and requests. The company offers a great work environment!

Tapestry Application Analyst Pay and Benefits:

• Hourly pay: $85/hr
• Worksite: Leading hospital and health care system (Remote, Candidates must be located in the United States)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
• 40 hours/week, 12 Month Assignment

Tapestry Application Analyst Responsibilities:

• Support and Maintenance
  • Respond and address to Incidents and Service Requests in a timely manner. Provide prompt, ‘warm’ handoffs when tickets need re-assigning. Keep Service Now workqueues up to date and accurate.
  • Meet department Service Level Agreements (SLA) for ticket resolution, and escalate to management as soon as possible if an issue is at risk for not meeting the SLA.
  • Troubleshoot issues within your applications/service line, working with individuals from other teams, the end users, and vendors as needed to find the best solution in a timely manner.
  • Achieve in-depth knowledge of one or more pieces of functionality, and serve as the Subject Matter Expert for one or more departments, specialties, or workflows.
  • Recognize, evaluate, and escalate problems discovered for any ISS systems impacting business operations to appropriate management or goverance groups.
  • Proactively identify potential issues and escalate as needed.
  • Report gaps in available features to the vendor. Track and follow up on any issues escalated to the vendor.
  • Synthesize operational and technical feedback from Clinical and Business process champions and SMEs.
  • When investigating a complex problem, uses detailed analysis to identify the root cause and recommend the best solution to address the problem.
  • Provide after hours on call support according to a shared on call schedule.
  • Follow department change control policies and procedures for all break/fix tickets.
  • Provide thorough documentation for any system changes, and ensure all relevant parties are informed of changes in advance of the changes moving to Production.
  • Ensure thorough testing is done in advance of any system changes moving into the Production system.
  • Assist in the development of user training aids and may train end users in workflow and use of the application when necessary.
• Projects
  • Complete assigned project deliverables accurately and on time. Keep project and Service Request documentation up to date in Service Now.
  • Collect information and prepare specifications of potential system enhancement needs.
  • Evaluate business owner needs and provide creative, sustainable, and feasible workflow and build recommendations utilizing the application functionality, vendor suggestions, and best practices from other organizations.
  • Follow department change control policies and procedures for all optimizations and projects. Provide thorough documentation for any system changes, and ensure all relevent parties are informed of changes in advance.
  • Review and analyze new functionality in new releases to determine whether or how it should be used; present recommendations to business owners and governance groups, and successfully implement the new features.
  • Contribute to estimates of resource needs and scheduling of projects and system modifications.
  • Provide business owners with recommendations for potential projects that will improve the systems they use.
  • Assist business owners in submitting optimization and project ideas
• Additional Responsibilities
  • Develop and maintain positive business owner relationships within your service lines. Serve as the Customer Relationship Manager (CRM) for new small projects or initiatives when appropriate.
  • Work effectively as a team player and works with people of all backgrounds and at all levels.
  • Present at workgroup meetings with a focus on ensuring the business owners have all the information needed to make an informed decision.
  • Develop and document internal team procedures to be used in conjunction with the application.
  • Manage multiple and competing tasks, recognizing and adapting to changes in priority.
  • Ability to remain calm in difficult and stressful situations.
  • Other duties as assigned by the Application Manager.
• Other Duties
  • May include but are not limited to:
  • Lead cross-functional workgroups, such as the Customer Relationship Management (CRM) Workgroup.
  • Represent Tapestry and participate regularly in cross-functional workgroups such as the Referral Optimization Committee (ROC) and HealthLink WorkgroupServe as Tapestry’s Data Courier representative.
  • Responsible for the build and maintenance of security-related master files for the application team.
  • Represent Tapestry on the Environment Board.
  • Responsible for the build and maintenance of security-related master files for the application team.
  • Represent Tapestry on the Environment Board.

Tapestry Application Analyst Qualifications:

• 3+ years of Tapestry/Epic application analysis experience in a healthcare related organization.
• Bachelor’s Degreein health care information technology, computer science, or related area,and/or equivalent combination of experience/training.
• Must have or acquire certifications required to support the applications. If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions. Analyst required to achieve certification within three months of the last class and three exam attempts.
• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to research, organize, analyze, and synthesize data to support effective decision making.
• Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.
• Ability to manage multiple and competing tasks.
• Ability to work effectively as a team player and work with people of all backgrounds, at all levels.
• Effective leadership skills and strong customer service orientation.
• Superior organizational skills.
• Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.
• Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.
• Demonstrate proficiency with information systems technology, which also includes Microsoft Office Suite, email, intranet, internet, and other systems.
• Demonstrated skill in system workflow and business process flow analysis and design.

Tapestry Application Analyst Shift:

• When required, provide after hours on call support according to a shared on call schedule.