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Support and Service Coordinator

Administrative | Santa Rosa, CA | Full Time, Contract, and Temporary

Job Description

Support and Service Coordinator 611392

Responsibilities:

  • Call coordinator duties
    • Respond to customer phone calls and emails to log new technical support cases.
    • Assign technical support cases to corresponding technical support engineers.
  • Call data analysis and report.
    • Run report of technical support calls on a monthly basis.
    • Run report of technical support for specific accounts upon the requests from Technical Account managers.
  • Manage Customer Education
    • Create the annual Course Calendar
    • Post the calendar and all the classes
    • Set up each class event
    • Assign instructors for each class
    • Maintain the access to training materials
    • Format the training material for PDF printing
    • Upload training material to the FedEx DocStore
    • Manager all training class logistics (catering, laptops, etc)
  • Manage procurement requisitions for EEsof technical support team.
  • Manage training laptop spreadsheet & website
    • Manage laptop training website (idocs)
    • Maintain and update laptop information sheets
    • Maintain and update laptop reservation spreadsheet
    • Create, print & E-mail shipping labels

Requirements:

  • Excellent communication skill.
  • Proficiency with computers and office equipments.
  • Proficiency with variety of office software, such as Microsoft Office Outlook, Word, Excel.
  • Basic IT skills, such as software installation, will be a plus.

$20 per Hour       Santa Rosa, CA 95403        24 Month Assignment