Student Services Officer

Student Services Officer 1473050

Pay and Benefits:

• Hourly pay: $27/hr
• Worksite: Leading university (Palo Alto, CA 94305 – Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment

A leading university is looking for a Student Services Officer to provide administrative and student support for the Residential Center of the Graduate School of Business.

Student Services Officer Responsibilities:

• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
• Review documents and forms for completeness, track files for follow up and distribute for review.
• Process and sort all incoming and outgoing mail and deliveries.
• Coordinate logistics for outreach activities, meetings, and events.
• Ensure security and safety of residents, conference and program guests. Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
• Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.
• Routinely inspect facilities and maintain assigned areas.

Student Services Officer Qualifications:

• Associate’s degree and 2+ year of relevant experience.
• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Strong critical thinking and sound decision-making capacity.
• Ability to learn compliance with legal, financial, and university policies and external regulations.
• Ability to lift, carry, push, and pull objects that weigh up to 50 pounds
• Ability to work flexible shifts (day to overnight) from Sunday-Thursday and some holidays

Shift:

• Regular work schedule is Sunday-Thursday. Work shifts may vary depending on staff vacation or time-off requests.
• Must be willing and able to work some holidays.
• Schedule may fluctuate with shifts ranging from morning to evening to overnight.