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Sr. Business Systems Analyst 3689

IT & IS | Sunnyvale, CA | Full Time and Contract

Job Description

 Sr. Business Systems Analyst 

We are looking for a Sr. Business Systems Analyst to join our Analytics Team within the Global Technology Solution and Operations team. We are looking for a collaborative systems expert who can get stuff done. We require high quality decision making to effectively solve business problems with strong communication skills, a key attribute of a successful candidate. Our ideal candidate is someone who can work hard, have fun, and drive significant impact providing leverage for the business in a relatively short engagement. The following responsibilities capture what a successful candidate is able to do. 

Responsibilities:

  • Extensive experience conducting software vendor analysis activities, including gap-build analysis, technology and platform evaluations, and implementation risk assessment.
  • Broad understanding of customer service operations, including Voice-of-Member initiatives as it relates to enriching customer data for actionable insights.
  • Possesses presence and poise in recommending process and technology solutions to senior leadership.
  • In-depth experience in aligning complex process and systems requirements to existing business and technology landscape.
  • Understanding of software development and program delivery methodologies and approaches and applies these to produce holistic implementation plans, with experience with agile delivery methods a plus
  • Orchestrates business activities in a matrix environment and partners with the right individuals and teams to produce results. 
  • Collaborates closely with the Product Operations, GCO PMO and Technology System teams to research existing business and system.
  • Facilitate and document As-Is/To-Be process flows and provide gap analyses of current business processes that need improvement.
  • Defines sustainable and repeatable processes and helps educate the team to be self-sufficient in conducting similar activities in the future.
  • Determine impacts to existing business and system workflows and assist in the development of new optimized and simplified user-centric workflows.

Qualifications

  • Bachelor’s Degree Required
  • 2-5 years’ experience in business analysis, requirements definition, building scalable systems solutions and deployment of business requirements to GCO systems.

Preferred Skills:

  • Prior experience with CRM systems such as Oracle RightNow Service Cloud and Salesforce Service or Sales Cloud, Oracle Siebel Systems
  • Strong written and verbal communication skills with the ability to manage stakeholder relationships across the organization
  • Proficiency with various software applications, including but not limited to: MS Office, MS Visio, and Draw IO. Experience with JIRA is a plus.
  • Proven ability to prioritize, multi-task, and manage multiple complex bodies of work in a fast paced work environment
  • Confident, self-aware team player open to receiving/providing feedback to peers and colleagues
  • Ability to establish strong relationships with all levels of an organization
  • Perceptive, critical thinker with the ability to solve challenges creatively
  • Experiencing working in an agile work environment is a plus
  • Comfort with analytical and data analysis tools including Excel
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$35-$40 Per Hour                Sunnyvale, CA 94085                 6 Month Assignment