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Social Analytics Strategist 545621

Digital Marketing | San Francisco, CA | Full Time and Contract

Job Description

Social Analytics Strategist

As a company that is transitioning from a product company to an experiences company, the Digital Marketing & Consumer Experience (DMCX) Team is driving social media and digital marketing initiatives to put us in direct contact with consumers. These initiatives require a data-driven strategist to develop a robust measurement and reporting approach for all social and paid search activations. We are looking for someone who is customer-obsessed and passionate about how to leverage the socialsphere to impact customers at all stages of their journey. We are looking for an out-of-the-box thinker, with a high level of curiosity and drive to uncover meaningful and actionable insights. This role is a critical part of evolving how we digitally market to and reach consumers, thereby elevating company’s direct interactions and engagements with current and potential customers. As Senior Strategist Social Analytics you will help establish a world-class social analytics function within our company. In this role, you will partner with integrated marketing teams and business groups to refine and build on existing social analytics efforts. In addition, you will have deep experience measuring and setting KPI/benchmarks for social campaigns and activations, imparting insights that enable us to drive efficiency of spend and optimize creative; as well as develop a scorecard to evaluate and measure community and channel health and against specific campaigns and initiatives. The person in this role, will partner across the DMCX Team and the broader marketing teams to understand the desired goals and build a transparent model for teams to thoughtfully evaluate projects. Ideally, you have been leading, or strongly contributing to a team that is on the leading edge of social analytics.

Responsibilities: 

  • Function as a subject-matter expert on KPI and benchmarks for company social activations to provide actionable insights that will inform campaign optimization and decision-making
  • Leverage our social listening tools to monitor & report on initiative brands globally
  • Going beyond the basic data to provide meaningful benchmarks, ‘metrics that matter,’ to be used across partners, scorecards, A/B testing and optimization
  • Craft stories that present learnings in a visual and compelling format
  • Work in close partnership with the our Social media team to plan out social strategy, advise on campaign efficacy, and guide media targeting
  • Partner directly with external agencies on social listening, media buying, establish benchmarks and identify KPI for all company social and paid media activities
  • Manage partner relationships with all relevant vendors and help audit these relationships

Qualifications:

  • 5-7 years of overall social media analytics agency and/or client-side
  • Existing relationships with key social partners (e.g., LinkedIn, Facebook, Instagram, Twitter, YouTube)
  • Highly proficient in Google Analytics, campaign management tools, site optimization tools, platform analytics tools (e.g., Facebook Analytics, Tableau, Moz, Optimizely, Hootsuite)
  • A proven understanding of social platforms and related analytics best practices (e.g., KPI, benchmarks)
  • A proven track record of overseeing social media/digital testing, including methodology, measurement of success, etc.
  • Strong Excel and database management (e.g., SAS, SQL, SPSS) analytics tools experience
  • A quick learner with strong business acumen who commands influence across marketing and willingly challenges current assumptions
  • A track-record of translating data into compelling stories for stakeholders with differing levels of experience
  • A data-driven mind who can foster rigor and discipline in all that we do, to help drive consumer engagement
  • A track record of partnership and collaboration, providing strategic guidance to stakeholders and client groups
  • Ability to build plans cross functionally working with content teams, digital and social teams to drive effective outcomes
  • Ability to drive tools and insights strategy to support well informed business decisions
  • Comfortable working within a test & learn culture that’s known for speed, agility

Preferred:

  • Bachelor or Master’s degree in marketing, statistics and/or business
  • Experience using social listening tools (e.g., Netbase, Sprinklr, Radian6)
  • Hands-on experience using data/analytics dashboards (e.g., Tableau, Beckon)
  • Demonstrated ability to work collaboratively across a matrixed organization
  • Strong communicator with the ability to drive and influence strategic buy-in from stakeholders and business groups
  • Analytical and data driven mind-set

$55 Per Hour       San FranciscoCA 94103       12 Month Assignment