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Service Technical Support

Technical Operations | El Segundo, CA | Full Time, Contract, and Temporary

Job Description

Service Technical Support 758393

Responsibilities:

  • Calibrate and perform adjustments on Electronic Measurement and Test Equipment.
  • Use test automation platforms and software to calibrate Measurement and Test Equipment.
  • Perform manual calibration procedures on Measurement and Test Equipment.
  • Solve problems requiring breadth/depth of knowledge of calibration, metrology principles, and preventative maintenance techniques. 
  • Recommend corrective actions resulting in solutions that are cost-effective and enhance the process.
  • Ensure that all changes are approved and documented appropriately.
  • Take ownership of commitments and deliver on them.
  • Use daily work schedules to appropriately factor volume, priority, customer expectations, and service center goals into decision-making processes.
  • Maintain high workmanship standards and deliver on commitments.
  • Provide consistent, solid contribution to team and service center delivery goals.
  • Maximize the use of existing assets, multi-task effectively, and ensure resources are used properly.
  • Communicate effectively with internal and external customers. 
  • Initiate customer interaction when appropriate. 
  • Resolve technical problems and provide advice on set-up, applications, and issues related to compatibility. 
  • Escalate issues when necessary and maintains ownership through resolution. This is done verbally or via written correspondence.
  • Learn new, emerging technologies rapidly. 
  • Quickly becoming proficient in calibration support and adjustment as new products are introduced. 
  • Maintain a positive attitude and provide a constructive dialogue with respect to business strategies, direction, and policies. 

Requirements:

  • This position requires a 2-year technical degree or equivalent training/certification. Requires a minimum of 5 years directly related experience in calibration, with typically 7 to 10 years of experience.
  • Solid working knowledge of Windows, MS Excel, MS Word, and Outlook
  • Understand the service business and remains flexible to changing business needs.
  • Takes initiative and seeks to expand overall education/experience level

$20-$25 per hour                    El Segundo, CA 90245                  24 Month Assignments