QA Analyst/Campaign QA Specialist

QA Analyst/Campaign QA Specialist

• Hourly pay: $64/hr
• Worksite: Leading music streaming company (Remote) (Candidates located in New York, NY, or Atlanta, GA may have the opportunity to work in a hybrid capacity).
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment (Possibility of extension based on business needs and individual performance)

A leading music streaming company seeks a QA Analyst/Campaign QA Specialist to support campaign validation, journey testing, and post-deployment analysis within Salesforce Marketing Cloud (SFMC). This role supports a high-visibility initiative to strengthen campaign QA processes and improve deployment accuracy across complex Salesforce Marketing Cloud ecosystems and enterprise data environments

QA Analyst/Campaign QA Specialist Responsibilities:

• Review and validate Salesforce Marketing Cloud journeys, automations, and campaign configurations against business and campaign requirements; perform end-to-end QA testing across email, SMS, push notifications, audience segmentation, personalization, and triggered campaigns.
• Validate audience targeting logic, including exclusions, suppression rules, dynamic content behavior, and complex segmentation logic within Salesforce Marketing Cloud and enterprise data environments such as Databricks and legacy data models.
• Conduct pre-launch QA and post-launch validation, including delivery counts, audience volumes, campaign performance checks, alert monitoring, and investigation support for campaign execution and data discrepancies across email, SMS, push, and in-vehicle campaigns.
• Create and maintain QA documentation, test cases, validation procedures, and issue tracking; build and maintain operational and campaign validation reports using non-Salesforce reporting and BI tools.
• Collaborate cross-functionally with Marketing Operations, Channel Marketing, MarTech, and Data teams to support campaign execution, improve QA processes, and enhance deployment accuracy across customer lifecycle programs.

QA Analyst/Campaign QA Specialist Qualifications:

• 2-3+ years of hands-on Salesforce Marketing Cloud experience.
• Deep understanding of Salesforce Marketing Cloud, including Journeys, Automation Studio, Data Extensions, audience segmentation, and campaign execution workflows.
• Strong SQL skills with experience using Query Studio, SQL Studio, custom SQL queries, and validating segmentation logic, datasets, and campaign outputs in enterprise-scale environments.
• Experience working with Databricks, Teradata, CIM, or other enterprise/legacy data environments is preferred.
• Ability to independently troubleshoot campaign issues, investigate data discrepancies, and perform platform triage with minimal ramp-up time.
• Experience supporting data accuracy, integrity, and complex customer data workflows within marketing automation environments.
• Experience reviewing complex customer journeys and validating against business and campaign requirements.
• Experience validating campaign deployment volumes and post-launch reporting.
• Experience working in fast-paced, cross-functional environments with the ability to operate independently.
• Experience with Salesforce Data Cloud is preferred.
• Experience supporting highly regulated or data-intensive industries such as finance, payments, airlines, or enterprise-scale customer platforms is preferred.
• Experience with Monte Carlo is preferred.
• Experience with marketing automation QA processes and testing frameworks is preferred.
• Familiarity with reporting and BI tools such as Tableau is preferred.
• Experience supporting enterprise-scale CRM or lifecycle marketing programs is preferred.
• An understanding of customer data architecture and marketing data flows is preferred.
• Strong written and verbal communication skills.