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Program Manager

Project Management | San Francisco, CA | Full Time, Contract, and Temporary

Job Description

Program Manager 3843

Responsibilities:

  • Identify, plan and manage all programs that touch all lines of business to ensure Best in Class customer status
  • Work with GCD/GCE to define program scope and determine additional resources needed
  • Create detailed work plan identifying and sequencing the activities needed for Best in Class
  • Develop master schedule and revise as needed; work collaboratively with all CSMs
  • Work closely with CSMs and Insights Analyst to ensure QBR success by integrating xLOB metrics
  • Responsible for summarizing and documenting all xLOB client meeting discussions
  • Monitor progress and make adjustments to ensure successful Best in Class achievement
  • Build monthly/quarterly xLOB reports for executive summary viewing
  • Establish communication schedule to update key client stakeholders 
  • Ensure that the project deliverables are on time and at the required level of quality
  • Escalate support and security requests and serve as internal liaison for any issues
  • Coordinate event opportunities such as Rock Your Profile or any internal/external customer success speaking engagements

Basic Qualifications:

  • BA/BS degree or related work experience

Preferred Qualifications:

  • Working knowledge of project life cycle 
  • Excellent communication, analytical and problem solving skills 
  • Ability to logically and efficiently structure ambiguous problems, identify sources of data, conduct complicated analysis, identify key insights and recommended actions
  • Ability to logically structure and analyze ambiguous problems
  • Ability to communicate with executive team, business and recruiting leaders
  • Ability to be highly productive and proactive with supporting key stakeholders
  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
  • Ability to work in a fast-paced, startup environment

$70-$80 per Hour     San Francisco, CA 94105     6 Month Assignment