Phone Console Operator
Healthcare Operations | Los Angeles, CA | Full Time, Contract, and Temporary | From $24.00 to $24.00 per hour
Job Description
Phone Console Operator 3099369
- Hourly pay: $24/hr
- Worksite: One of the most prestigious and well-known universities (Los Angeles, CA 90095 - Onsite)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 3 Month Assignment
One of the most prestigious and well-known universities is seeking a Phone Console Operator. The successful candidate will be answering and redirecting, on a yearly average, over 1 million incoming telephone calls to the Medical Centers. The company offers a great work environment!
Phone Console Operator Responsibilities:
- Provide Patient Information, Department Information, and On Call Schedule information as requested by callers.
- Process routine and emergency calls.
- Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
- Handle calls for Faculty Answering Service clients.
- Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions.
Phone Console Operator Qualifications:
- Excellent customer service skills.
- Skill in communicating effectively with individuals at all levels.
- Ability to work in a fast-paced, high call-volume setting.
- Ability to prioritize and multitask several duties at the same time.
- Ability to identify and escalate priority issues.
- Ability to remain calm and effective during emergency situations.
- Ability to handle all situations in a courteous, professional manner, exhibiting excellent customer service skills at all times.
- Ability to easily adapt to evolving departmental and hospital policies and procedures.
- Proficient in operating a PC and navigating the Internet.
- Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint).
- Knowledge of medical terminology is preferred.
- Call center experience is preferred.
Shift:
- Friday, Saturday, Sunday 1:30 pm -10:00 pm. Wednesday & Thursday: 10:30 am - 07:00 pm.
- Ability to work overtime, weekends, holidays, and night shift, when necessary.