Patient Navigator Specialist

Patient Navigator Specialist 2684961

A leading medical institution is seeking a Patient Navigator Specialist. The successful candidate will be responsible for primary administrative support for the pediatric cardiology program, providing non-clinical support, guidance, and assistance for patients and families as they navigate through complex healthcare environments. The ideal candidate has one or two years of experience providing administrative support for a pediatric specialty or cardiology practice.

Patient Navigator Specialist Pay and Benefits:

• Hourly pay: $40/hr
• Worksite: Leading medical institution (San Francisco, CA 94158 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment

Patient Navigator Specialist Responsibilities:

• Maintain a solid working relationship with our Mission Bay/Oakland and outreach clinic team members.
• Coordinate and schedule all H2M and Oncology patient appointments with neuropsychologists.
• Coordinate transition from high-risk infant follow-up (HRIF) clinic to H2M – obtaining referral from cardiologist, contacting families to provide information about H2M, and scheduling initial appointment.
• Help to coordinate insurance authorization for neuropsychologist appointments.
• Track H2M patients through our database, manage patient follow-up appointments, and obtain referrals for follow-up appointments as needed.
• Compile and send intake packets to patients prior to scheduled appointments, including letter summarizing insurance coverage/out of pocket costs.
• Obtain consents/release of information as needed from parents, schools, other clinical providers.
• Serve as a liaison between the patient and behavioral health practitioners to assist with completing questionnaires, provide behavioral health resources, and navigate referral processing through scheduling coordination.

Patient Navigator Specialist Qualifications:

• 1-2 years of experience providing administrative support for a pediatric specialty or cardiology practice.
• Bachelor's degree in a related area and/or equivalent experience/training.
• Experience with APEX is preferred.
• Bilingual in Spanish is preferred.
• Knowledge of patient rights & responsibilities, joint commission standards, and centers for medicare / medicaid regulations.
• Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
• Comprehend and assess patient's grievances to quickly locate appropriate resources for assistance. Working knowledge of the organization and how to get issues resolved.
• Solid interpersonal and customer service skills on the phone. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
• Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Ability to communicate effectively, both orally and in writing.
• Proficiency with Windows-based software including Microsoft Word, Excel, and Outlook. Knowledge of computer systems and software used in functional areas.
• Work queue management, scheduling of patients, detail orientated.

Patient Navigator Specialist Shift:

• Monday to Friday from 08:00 am to 05:00 pm.