Operator

Operator 3313380

• Hourly pay: $24/hr
• Worksite: Leading medical institution (Los Angeles, CA 90095 - Onsite)
• W2 Employment
• 40 hours/week, 1-2 Month Assignment (6-8 weeks)

A leading medical institution is seeking an Operator to support high-volume call center operations for a major medical center. This role will serve as the primary point of contact for incoming calls, ensuring accurate call routing, emergency response coordination, and delivery of high-quality customer service in a fast-paced healthcare environment.

Operator Responsibilities:

• Answer and manage high-volume incoming calls, providing patient, department, and on-call information while accurately routing calls to appropriate personnel across the medical center.
• Handle routine and emergency calls, including dispatching emergency response teams, processing urgent messages, and supporting critical communications for departments such as Radiology and Health System Services.
• Monitor and respond to emergency alarm systems, elevator malfunctions, and hospital alerts, ensuring timely escalation and coordination during emergency and disaster situations.
• Support additional communication services, including faculty answering services, overflow call support, and hospital-wide communication needs while maintaining compliance with all operational and emergency protocols.
• Maintain accurate documentation and deliver exceptional customer service while adhering to hospital policies, managing multiple tasks simultaneously, and operating effectively in a fast-paced, high-pressure environment.

Operator Qualifications:

• Experience working in a high-volume call center or customer service environment.
• Strong communication skills with the ability to speak clearly, write effectively, and interact with individuals at all organizational levels.
• Excellent attention to detail, listening skills, and ability to prioritize, multitask, and escalate urgent issues appropriately.
• Ability to remain calm and professional in emergency or high-pressure situations while delivering excellent customer service.
• Proficiency with PC systems and Microsoft Office Suite (Word, Excel, Outlook, SharePoint).
• Ability to work independently with minimal supervision and adapt to evolving procedures and policies.
• Ability to work flexible schedules, including evenings, weekends, holidays, and overtime as needed.
• Knowledge of medical terminology is preferred.

Shift:

• Monday, Wednesday: 1:30 pm to 10:00 pm, and Saturday, Sunday 7:00 am to 3:30 pm.

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