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NPI Specialist - Intermediate 541971

Administrative | Colorado Springs, CO | Full Time and Contract

Job Description

NPI Specialist – Intermediate

The software licensing team enables customers to evaluate, activate and manage our software globally. We enable new business models and license enforcement technologies through innovative ways to connect our products to the back office enterprise systems and scale through automation.   Our Software Manager enables entitlement management and automated license delivery for all of the company’s products.  As a customer facing enterprise system, it is instrumental in our transformation into a software centric solutions business. We are looking for a detail-oriented and responsive new product introduction (NPI) support specialist.


  • Support internal partner licensing new product introduction (NPI) process
  • Work with internal partners to understand the needs, consult with our licensing team as appropriate and recommend solutions
  • Implement NPI product setup and configuration.  Work requires manual data entry or simple to moderate scripting to automate data loads as needed
  • Monitor the NPI requests queue, assist in prioritizing tasks and manage internal partner expectations
  • Answer internal support calls and emails in timely and efficient manner
  • Support each NPI through the entire process.
  • Collaborate with senior members of the NPI/Support team to facilitate new product configuration, partner testing, and release management
  • Contribute to process improvement activities
  • Participate in quality assurance activities including reviews and testing
  • Clearly communicate progress and status


  • Ability to be responsive, organized and detail oriented in a fast-paced environment
  • Effective oral and written communication skills
  • Ability to work collaboratively with remote partners and team members
  • Experience with database applications, familiarity with Oracle, SQL and PL/SQL, scripting
  • Proficiency with MS Office applications especially Excel
  • Software licensing experience
  • Quality assurance experience

$21 Per Hour                            Colorado SpringsCO 80907                7 Month Assignment