Non-Technical Frontline Support Specialist

Non-Technical Frontline Support Specialist 1414908

• Hourly pay: $18/hr
• Worksite: Electronics Testing and Measurement Company (Colorado Springs, CO 80907 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 24 Month Assignment

A leading technology company seeks a Non-Technical Frontline Support Specialist. The ideal candidate will provide identification services and non-technical care contact center services by providing day-to-day oversight of the services operations and management of contractor employee performance. The company offers a family-oriented culture and environment!

Non-Technical Frontline Support Specialist Responsibilities:

• Answer incoming phone calls, create appropriate case records, and solve or route to the appropriate teams. Process off-line (non-voice) customer request cases to respond to customer requests or re-route to appropriate teams.
• Monitor voicemail and return calls within 24 business hours.
• Create and process Salesforce Service Console Cases for all our customer interactions, following established procedures and training.
• Provide non-technical assistance to customers for replacement part selections based on the customer’s troubleshooting determination.
• Assist the customer contact centers and parts organization teams with advisory notes using existing guidance and published technical documents.
• Provide high-quality customer service to our customers while meeting monthly service levels.

Non-Technical Frontline Support Specialist Qualifications:

• Basic computer skills – Microsoft Office.
• Customer service skills.
• Office, Outlook, Word, and Salesforce are a plus.
• Familiarity with instruments is a plus.
• This position deals with U.S. Sensitive Customer/Account information and requires a U.S. person.

Shift:

• Monday to Friday from 08:00 AM to 04:30 PM.