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Manager Marketing Operations QA

Marketing | Newark, NJ | Full Time and Contract

Job Description

Manager Marketing Operations QA  677327

The role requires a passion for results, a commitment to action-oriented analysis, an attitude that anything is possible, and a relentless focus on the customer. The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks. Your mission (and ours) is unique and powerful: fill hearts, minds, and souls with premium audio content that enables learning and literate entertainment.

Responsibilities:

  • Develop a Quality Assurance Testing Center of Excellence in the Marketing Operations Team
  • Champion the QA process that enforces high development and production standards (define test procedures, modify approaches
  • Analyze all internal customer data sets for campaign deployment, ensuring all lists send to the correct and eligible populations
  • QA various marketing campaigns as required, such as stand-alone or Journey Automation elements
  • Validate and test email templates, SMS setup, Push notifications end-to-end to ensure smooth execution, proper flow, accurate targets, functioning links, etc.
  • Track & submit defects for resolution and Identify areas of opportunity that require solves to prevent recurring challenges
  • Escalate issues and risks to project leadership in accordance with best practices.
  • Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner
  • Manage daily/weekly  progress reporting and defect resolution tracking.  Report out on Overall Q/A process, findings, insights to understand trends in performance
  • Maintain accurate and up-to-date training and documentation for marketers

Basic Qualifications:

  • Bachelor’s degree in Business, Marketing or a related field of study
  • 5+ years of hands-on experience in quality assurance, technical testing or campaign execution / list selection
  • Must have strong database/reporting knowledge
  • Extreme attention to detail, with a passion towards accuracy
  • Strong interpersonal communication skills; ability to collaborate with cross-functional teams
  • Outstanding verbal and written skills
  • Flexible with changes and easily adaptable
  • Working knowledge and understanding of HTML

Preferred Qualifications:

  • MBA or graduate degree
  • Proactive and solutions oriented
  • Entrepreneurial spirit / ability to get things done with minimal direction
  • Experience with performance testing tools

Newark, NJ 07102          6 Month Assignment