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Lead Technical Writer ^

Technical Writing | Santa Clara, CA | Full Time, Contract, and Temporary

Job Description

Lead Technical Writer 4873 ^

Within the Technical Publications Group, our goal is to provide an information experience that allows our users to quickly and easily learn and use our products. Easy-to-follow product documentation, including contextual help and videos, is a big part of the user’s learning. We’re looking for a highly motivated individual to work with our IoT product team as an information developer and content strategist. An ideal candidate for this position would have a “product-owner mindset” for contents and pursue production of highly impactful product documentation.

Responsibilities:

  • Lead a manage documentation projects. 
  • Work with a team of technical writers to deliver documentation projects that are technically accurate and of high quality.
  • Must have excellent writing skills, must be able to organize their ideas, and be able to translate technical terms that any reader can understand. 
  • This person must be able to manage and lead multiple assignments simultaneously while working independently and with other writers.
  • As an integral part of cross-functional product teams, this person must learn the products by hands-on experience and must have superb interpersonal communication skills, particularly where technical information must be conveyed in a clear way.
  • Confer with subject matter experts and product managers to establish technical specifications and to determine subject matter to be developed for publication. 
  • Strong research skills including gathering and analyzing data from multiple sources (subject matter experts, product managers) to develop content.
  • Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
  • Liaise with local and remote writing teams and available subject matter experts in the development of assigned documentation.
  • Review product design and UI and revise UI messages.
  • Conduct interviews with various users and technical staff to gather data for documentation. 
  • Work with product management, product support, marketing, other SMEs to clarify business requirements and documentation assignments.
  • Research and translate technical information into manuals and/or web-based document for non-technical and technical users.
  • Analyze and prioritize technical feedback from various audiences and drive necessary changes into documentation or products.

 Skills/Qualifications:

  • BA/BS degree in English, Journalism, Computer Science, or other related fields
  • 8 + years of experience in software documentation, online publishing, online help development, API documentation, installation and user guides, release notes
  • Proven technical writing and editing skills. Superior command of the English language including rules and usage
  • Experience in storage products and documentation.
  • Experience with API tools, such as Swagger.
  • Proficiency in DITA, XML, MS Visio, and Adobe Acrobat is a must.
  • Experience with agile software development process and tools, such as JIRA and Confluence is a must.
  • Experience with video creation is a plus.
  • Experience with MindTouch and SDL Knowledge Center is a plus.

$60 per Hour        Santa Clara, CA 95054        12 Month Assignment