ITOT Support Engineer
IT & IS | Hillsboro, OR | Full Time, Contract, and Temporary | From $35.00 to $45.00 per hour
Job Description
ITOT Support Engineer ROCGJP00039230
- Hourly pay: $35-$45/hr
- Worksite: Leading biotech company (Hillsboro, OR 97124 - Onsite)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 12 Month Assignment
A leading biotech company is seeking an ITOT Support Engineer. The successful candidate will provide technical support to staff in the GxP Manufacturing and Quality area, and contribute to Manufacturing Operations Management initiatives and the optimization/standardization of the global IT/OT landscape.
ITOT Support Engineer Responsibilities:
- Troubleshoot multiple computer platforms: Windows, Macintosh, Linux and Mobility devices.
- Support multiple enterprise and department applications.
- Partnering with Automation, provide critical support for manufacturing business systems i.e.MES, DCS, SCADA.
- Support computers within the GMP areas, including shop floor and labs.
- Execute the delivery of services per Service Level Agreements to customers in support of a mission critical environment.
- Troubleshoot immediate system issues, and inquiries as they arrive during normal business hours.
- Participate in an after hours on-call support rotation.
ITOT Support Engineer Qualifications:
- 2 to 5 years of experience providing onsite and/or remote technical support.
- BS degree in Computer Science is desirable.
- Basic knowledge of basic network concepts (e.g., TCP IP, Windows Networking, Ethernet).
- Must be comfortable working under pressure, delivering quality results with schedule deadlines and have a proven track record in meeting schedule for tasks while still meeting or exceeding business requirements and goals.
- After hours on call support and holiday coverage at least two weeks a month.
- Skilled at providing end user support in a complex, 24x7 environment.
- Must be able to communicate effectively with technical and non-technical customers.
- Broad familiarity with information technology, both hardware and software.
- Similar GMP is nice to have.
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