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IT Service Desk Analyst ^

IT & IS | Brisbane, CA | Full Time, Contract, and Temporary

Job Description

IT Service Desk Analyst 795061 ^

Responsibilities:

  • The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. 
  • The incumbent must balance his or her technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. 
  • He or she will work to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB). 
  • The candidate must also communicate technical concepts effectively in both written and oral formats. 
  • He or she may have advanced technical knowledge as well as application access to resolve application problems. 
  • Depending on the level of experience, the candidate may act as a mentor to junior level staff and be called upon to act in a Level II capacity to handle more complex internal escalations and take an ownership role in helping to ensure that team service levels are met.

Qualifications:

  • 1+ years of experience in IT support
  • Demonstrated proficiency in supporting Windows operating systems in a networked environment
  • Broad knowledge of enterprise systems and how they related to one another
  • Demonstrates problem-solving skills
  • Excellent communication skills in both verbal and written formats

Preferred Qualifications:

  • Demonstrated proficiency in supporting Mac operating systems in a networked environment
  • Demonstrated proficiency in supporting mobile devices such as iPhones and Androids
  • Working knowledge with ITIL processes such as Change Management, Problem Management, and Incident Management
  • Experience working in academic health care, healthcare, or university environment
  • Experience working in a Service Desk, Help Desk, or Call Center environment

$30 per Hour       Brisbane, CA 94005       9 Month Assignment