Insights Support Analyst

Insights Support Analyst 15961

• Hourly pay: $45- $55/hr
• Worksite: Leading professional development and networking company (New York City, NY 10118 - Hybrid, Must be onsite 2 days per week, Days are flexible (Some overlap with the team is required))
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 11 Month Assignment

A leading professional networking company seeks an Insights Support Analyst to provide technical support and enhance scaled insight tools. The successful candidate will help our sales team utilize on-demand, scaled insights tools with advertising clients. The company offers a great work environment!

Insights Support Analyst Responsibilities:

• Maintain and enhance scaled insights tools (automated dashboards, decks, and spreadsheets) using SQL, Python, and other technologies.
• Help sales, marketing, and product be more effective as the first line of response, triaging user-submitted Jira tickets and maintaining standard response times and levels of service.
• Troubleshoot issues using all tools available, including SQL/Trino to explore and check necessary data.
• Identify common themes across recurring problems and propose solutions to resolve these in upstream systems.
• Develop scalable solutions where possible in conjunction with cross-functional teams to create long-term fixes to common issues.
• Address business challenges by owning repeatable playbooks/narratives for debugging issues.

Insights Support Analyst Qualifications:

• 2+ years of experience with data analysis, data storytelling, and data visualization tools (e.g., Tableau, Power BI, etc.) to turn data into insights
• 2+ years working with SQL to query large datasets (e.g., Pig, Hive, Presto, Spark SQL, etc.)  and create scalable, compliant, and performant code
• 2+ years working with Python for data manipulation, batch processing, machine learning, statistical analysis, performing calculations, combining data, pulling from APIs, or creating visualizations, etc.
• Experience with an Issue Tracking and Resolution system (Jira, etc)
• Excellent communication, organization, and time-management skills
• Strong customer service skills to understand needs, convey complex technical information to non-technical audiences, and efficiently solve user problems
• Experience creating requirements and project plans for analytic programs and tools, and re-prioritize based on impact and level of effort to complete is preferred.
• Ability to manage multiple major concurrent projects is preferred.
• Keen business sense and creative problem-solving skills is preferred.
• Passion for leveraging data to drive action and impact is preferred.
• Familiarity with T-SQL and Trino.
• Experience in advertising measurement, especially with companies like Kantar, Nielsen IQ, or Ipsos is preferred.
• Analytical advertising experience is a plus.

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