GE Carescape Application Analyst

GE Carescape Application Analyst 2689614

One of the most prestigious hospital and health care systems is seeking a GE Carescape Application Analyst. The successful candidate will be responsible for the design, build, test, and support of new applications and modules within the portfolio and/or service line. The ideal candidate has five years of experience in implementation and troubleshooting Windows server and desktop environments, MS SQL Database, or similar. The company offers a great work environment!

GE Carescape Application Analyst Pay and Benefits:

• Hourly pay: $75/hr
• Worksite: Leading hospital and health care system (West Hills, CA - Onsite, Must be local to West Hills)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 12 Month Assignment

GE Carescape Application Analyst Responsibilities:

• Support and Maintenance:
  • Respond and address to Incidents and Service Requests in a timely manner. Provide prompt, handoffs when tickets need re-assigning. Keep Service Now work queues up to date and accurate.
  • Meet department Service Level Agreements (SLA) for ticket resolution, and escalate to management as soon as possible if an issue is at risk for not meeting the SLA.
  • Research issues and troubleshoot system problems independently within your applciations/service line, document findings, and propose solutions.
  • Provide technical support to the clinical groups for completing the critical workflow and business processes.
  • Participate in the regular system maintenance activities such as applying application patches, assist the implementation of server patches, and monitoring system alerts.
  • Recognize, evaluate, and escalate problems discovered for any ISS systems impacting business operations to appropriate management or goverance groups.
  • Synthesize operational and technical feedback from Clinical and Business process champions and SMEs.
• Projects and System Enhancements:
  • Complete assigned project deliverables/service requests accurately and on time. Keep project and Service Request documentation up to date in Service Now.
  • Evaluate clinical and/or business owner needs and lead efforts to provide creative, sustainable, and feasible workflow and solutions utilizing the application functionality, vendor suggestions, and best practices from other organizations.
  • Develop information systems solutions independently; such development deliverables include but are not limited to application enhancement / upgrade strategy, detailed impact analysis, detailed test scripts, workflow charts and application specific technical scripts.
  • Review and analyze new functionality in new releases/modules to determine whether or how it can be used; present recommendations to clinical owners and governance groups, and successfully implement the new features.
  • Achieve in-depth knowledge of clinical workflows and application features supporting the workflows, and serve as the Subject Matter Expert for one or more departments, specialties, or workflows.

GE Carescape Application Analyst Qualifications:

• 5 years of experience in implementation and troubleshooting Windows server and desktop environments, MS SQL Database, or similar.
• Bachelor’s degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Experience in medical devices applications – GE Health Carescape gateway is must. Philips Capsule MDIP such as SmartLinx and HL7 interfaces are highly preferred.
• Experience in the healthcare industry and hospital is highly preferred.
• Proficiency with information systems technology, which also includes Microsoft Office Suite, email, intranet, internet, and other systems.
• Knowledge of hospital inpatient monitoring workflows with EMR system.
• Demonstrated skill in system workflow and business process flow analysis and design.
• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas.
• Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to research, organize, analyze, and synthesize data to support effective decision making.
• Detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.
• Ability to think out of the box logically and learn fast.
• Ability to work effectively as a team player and work with people of all backgrounds, at all levels.
• Effective leadership skills and strong customer service orientation.
• Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.
• Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.

GE Carescape Application Analyst Shift:

• Monday to Friday from 08:00 am to 05:00 pm.
• Availability to provide after-hours on-call support according to a shared on-call schedule.
• Weekend on-call is needed upon request.