Front Desk Assistant - Graduate Housing

Front Desk Assistant - Graduate Housing 1372036

A leading University is seeking a Front Desk Assistant - Graduate Housing. The successful candidate will work in the guest house and serve as an information, service, and problem-resolution resource for any housing-related issue for residents, conference guests, student housing staff, and others within and outside our community. The ideal candidate has 2 or more years of related experience. The company offers a great work environment!

Front Desk Assistant - Graduate Housing Pay and Benefits:

• Hourly pay: $25/hr
• Worksite: Leading University (Stanford, CA 94305 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 3 Month Assignment

Front Desk Assistant - Graduate Housing Responsibilities:

• Greet students, staff and other guests when they come into the office.
• Answer office phones and respond to questions, referring when necessary.
• Send out mass email notifications.
• Learn and relay complex housing policies and procedures.
• Assist students with lockouts by signing out a board key and/or temporary building access card.
• Sign out hand trucks and vacuums, tracking all activity in the respective log.
• Provide office coverage during the lunch hours and for meetings.
• Notify students via email of any misdirected mail brought into the office.
• Prepare keys and other check in materials.
• Check students in and out, tracking activity via registration cards.
• Assist with regular key inventories.
• Submit work orders, rekey requests, and other maintenance requests into the system.
• Assist with quarter-opening and quarter-closing duties, as necessary.

Front Desk Assistant - Graduate Housing Qualifications:

• 2+ years of related experience.
• Strong email, phone, and in-person customer service experience is essential.
• Hotel Front Desk/Concierge experience is a plus.
• Solid attention to detail, and a personable and welcoming presence.
• Clear, concise, effective communication with individuals and groups of diverse backgrounds is essential.
• Computer-literate and able to learn new systems quickly.
• Ability to work in fast fast-paced environment with interruptions throughout the day.

Front Desk Assistant - Graduate Housing Shift:

• Working schedule varies. Typically evenings and weekends with Wednesdays and Thursdays off.
• The shift time is from 02:00 pm to 10:30 pm with an ½ hour meal period.
• There may be varying hours during peak move-out or check-in weekends and on a project-specific basis.