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Fraud Analyst

Administrative | Omaha, NE | Full Time and Contract

Job Description

Fraud Analyst 6154

We are looking for a Trust & Safety Jobs Fraud Analyst who will be responsible for processing and investigating jobs to ensure there are no fake or scam jobs, as well as no jobs with harmful content for our members. Report and reconciliation of disputes, as well as, minimizing risk and loss is essential in this position. The position is expected to complete inquiries in a timely and precise manner. Serving our more than 650 million members worldwide, the Trust & Safety team is the group tasked with keeping the company a professional place. Our team members are proactive, motivated, organized, and possess a global perspective - and able to work well in a team-oriented environment. The analysts are directly responsible for making the internet safer, protecting free speech and defending our brand. You will have exposure to engineering, policy and data analyst stakeholders and will need to help define and implement operational solutions to emerging threats. In addition, you will perform other key Analyst functions including driving improvements in the team's processes, technology and tools.

Responsibilities:

  • Interpret and enforce company policies related to fake/fraud jobs, scam jobs and jobs with harmful content
  • Remain up to date on key workflow changes, operational guidelines and policy updates
  • Effectively identify problems and issues by performing relevant research using the appropriate tools
  • Communicate effectively and concisely with internal partners
  • Provide feedback to management regarding necessary changes and updates; including but not limited to policies, upgrades, and customer care issues
  • Maintain and promote a positive attitude while meeting productivity and quality goals

Basic Qualifications:

  • 1+ years of experience with content policy, fraud or anti-abuse operations
  • BA/BS degree in a related field
  • Knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
  • Knowledge of social media and the technologies that support it
  • Familiarity with Internet policy and regulatory environments like spam prevention, fraud detection, account takeovers etc
  • Passion for keeping our users safe while protecting free speech
  • Excellent interpersonal, communication and follow-up skills
  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

$25-$35 Per Hour          Omaha, NE       12 Month Assignment