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Field Engineering Operations Specialist 591084*

Engineering | San Francisco, CA | Full Time, Contract, and Temporary

Job Description

Field Engineering Operations Specialist

Your role:

Your role will be to assist with the logistics and coordination for training events, including an annual summit we host in the fall. You will also assist with building and implementing processes for planning support and various tasks related to maintaining the Field Technical Community. An ideal candidate will have a technical background, the capacity to learn and understand the underlying technology, a flair for finding creative solutions to a variety of problems, and event planning experience.

Responsibilities

  • Work independently to coordinate logistics for domestic and international training events for Tier-1 (regional) and Tier-2 (Global) sales and technical support teams
  • Participate in meetings and discussions across departments and with 3rd parties to assist in development of the Field Training curriculum
  • Communicate and work effectively with trainers, trainees, managers, executives, and vendors
  • Design surveys and collect metrics to monitor and evaluate the effectiveness of events
  • Conduct analysis of metrics related to training events and activities
  • Facilitate Field Technical Community team-building and social activities; including selecting off-site locations, managing calendar invitations, preparing agendas and meeting materials, and working with regional Administrative Assistants to arrange for catering and other local logistics support.
  • Contribute to the maintenance of processes, tools, and templates used by the team
  • Own and maintain the team’s Sharepoint and Confluence sites to communicate information such as upcoming training plans, recorded training catalog, global support engineering organization and roles
  • Work proactively to anticipate the needs of field teams and events

Requirements: 

  • Bachelor’s degree or equivalent in Physics, Math, Engineering or similar
  • At least 1 year of experience in an event planning role
  • Strong analytical and problem solving skills
  • Strong organizational skills with demonstrated attention to detail
  • Ability to work independently to achieve goals established in a team environment
  • Ability to work collaboratively with diverse teams, both functionally and geographically.
  • Excellent written and verbal communication skills
  • Ability to drive strategic conversations and planning
  • High degree of competence with MS Office productivity tools; specifically, Excel, Word, PowerPoint
  • Ability to work long hours during events

Preferred experience:

  • Experience with global and/or remote teams
  • Experience with agile and modern software dev tools (Jira, Aha!, Confluence)
  • Knowledge of or passion/enthusiasm for audio and video entertainment technologies is a significant plus

$30 per Hour    San Francisco, CA 94103   6 Month Assignment