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Data Administrator Team Lead

IT & IS | Palo Alto, CA | Full Time, Contract, and Temporary

Job Description

Data Administrator Team Lead 1355 

Account Management - Data Administrator Team Lead will be the key point person/lead of a team of Account Management Data Administrators for a critical project to review, correct, and provide quality assurance for the key account records in our CRM System (Salesforce.com). The primary goal of the project is to achieve a clean account universe for a specific population of accounts.

Responsibilities:

  • The Data Administrator Team Lead will organize the overall account clean up the project including creating process documentation, creating action logs, monitoring and reporting progress and organizing the work of 2-3 other Data Administrators.
  • The Data Administrator Team Lead will also participate as a contributor to the project and will perform the following activities:
    • Be provided with a List of Accounts for their personal focus to review and disposition for appropriate actions.
    • Review Accounts and complete basic searches in the CRM and/or external websites to determine the correct account information 
    • Complete a review and research of Accounts that have been provided to determine the appropriate system action: Update of record, merge of record, link of record to parent account
    • Record the appropriate system action on an action log and after a quality assurance review, will execute the approved actions and log the actions
    • Where approved, perform data updates in the CRMs based on the discoveries they make in the process.
    • Search the web and publicly available resources to help with the overall decision process

Requirements:

  • Ability to create and refine process documentation
  • Comfortable with monitoring and reporting progress on project, monitoring timelines while coordinating activities by others
  • Proficient with project management skillsets
  • Comfortable working repetitively with data and able to make quick decisions
  • Proficient with data entry in Microsoft Excel or similar applications
  • Experience working with a Database of Accounts, Contacts, Clients, or similar data
  • Comfortable with being assigned and monitored against daily and weekly goals, comfortable with coordinating the work of others in a group

$65-$70 per hour                Palo Alto, CA                3 Month Assignment