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Customer Support Analyst 554424

IT & IS | San Francisco, CA | Full Time and Contract

Job Description

Customer Support Analyst

  • Take ownership of customers issues and follow problems through to resolution
  • Identify, write and publish customer support Knowledge Base articles (internal and public)
  • Update service procedures, policies and standards to Improve customer service experience
  • Work closely with Tier 1 reps and Product teams to achieve qualitative and quantitative targets
  • Monitor Customer Support queue and proactively identify and escalate areas that could be improved
  • Work with IT on implementing updates to our customer support systems

Requirements:

  • Responsible and proactive
  • Proven working experience as a customer service engineer for consumer software applications
  • Experience setting up customer support procedures and policies
  • College Degree: Computer Science or related
  • Excellent written communication skills with proven experience writing Knowledge Base articles
  • Detail oriented
  • Analytical and problem-solving skills
  • Experience in Salesforce, Jira and Confluence
  • Gamer and musician

$30 Per Hour          San Francisco, CA 94103           3 Month Assignment