Customer Success Manager

Customer Success Manager 14068

A leading enterprise software solutions company is seeking a Customer Success Manager. The successful candidate will serve as a customer champion and advocate, help Customers realize value from their investment , and manage a book of business by prioritizing and delivering on key customer lifecycle events. The ideal candidate has 6+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management. The company offers a great work environment.

Customer Success Manager Pay and Benefits:

• Hourly pay: $50-$60/hr (Pay varies based on candidate's location and experience)
• Worksite: Leading professional development and networking company (Chicago, IL 60604 or Omaha, NE 68144, Hybrid - in the office 2 days/week)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 12 Month Assignment

Customer Success Manager Responsibilities:

• Commitment to personal journey with Diversity, Inclusion, and Belonging as this is a top priority for our company and many of its customers.  
• Partner with teams (ie. sales, implementation, insights, etc.) on prioritized customers to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI). 
• Execute leading practice recommendations based on methodology leading practices to book of business to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value and agreed success criteria. 
• Build an understanding of our products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs. 
• Help identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Sharing customer insights to drive different product adoption behaviors. 
• Track and document customer activity via system tools, ie. Dynamics.  
• Encourage customers to utilize appropriate scaled resources to increase their utilization per methodologies. 
• Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory.

Customer Success Manager Qualifications:

• 6+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value .
• Experience with Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint.
• Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales and/or sales effectiveness experience.
• Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences.
• Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges .
• Developing organization, project management, and time management skills.
• Ability to prioritize workflow across a large client base .
• Developing understanding of sales concepts and software as a service.
• Acts as a team player with both internal and client teams.