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Customer Success Coordinator 3469

Client Services | Chicago, IL | Full Time and Contract

Job Description

Customer Success Coordinator

You will build and maintain strong professional relationships with our key global customers by supporting the Global Client Director (GCD) to coordinate operational tasks. This is a highly collaborative role, which requires excellent organization, clear communication and a passion for building customer relationships. This role will be interacting with our largest customers, helping to ensure the account team drives maximum return on client investment.

Must haves:

- Excellent communication skills
- Leadership experience
- Ability to work in a high energy environment
- Ambition, strong work ethic, and open to new ideas
- Be a self-starter with problem solving skills
- Be a career oriented individual

Responsibilities:

  • Maintains a detailed knowledge of Company’s products and the impact they can have on our partners
  • Manages the process for the creating business reviews including: consolidating format, proof reading and pulling standard reports
  • Completes ad hoc report generation for customers using multiple systems to help customers understand impact of Company partnership
  • Schedules client meetings including follow up logistics
  • Manages internal sales team communications and activities, including the Global Sales Partners and the Client Success Manager
  • Works within Salesforce to validate client contacts, update quarterly results and manage mail lists
  • Coordinates all communication and activities for client events including events like Company’s annual Talent Connect and executive briefings
  • Triages incoming client calls, working with clients on user issues and dashboard setup 

Basic Qualifications:

  • Bachelor Degree and 3+ years experience working in a client facing role 
  • Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources

$25-$30 Per Hour        Chicago, IL 60661         12 Month Assignment