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Customer Service Representative

Customer Service | Rosharon, TX | Full Time, Contract, and Temporary

Job Description

Customer Service Representative 8993210

Responsibilities:

  • Manages orders received from customers (entering, shipping, invoicing). 
  • Maintains the catalog of parts available to purchase. 
  • Manage email request from customers (expedites, cancellations, etc). 
  • Tracks and reports to customer delivery dates, any anticipated delays, or issues with their purchase order. 
  • Maintains proper due dates in the business system (SAP). Coordinates with procurement, planning, and production on active orders. 
  • Coordinates shipping quotes for some of the orders. 
  • Maintains and improves the integrity of the data in the Oracle databases. 
  • Manages customs requirements for the different countries that we ship to. 
  • Provides monthly status of open orders and follows up with both customers and production. 
  • Maintains monthly KPIs that track center objectives
  • Create and transfer birth records for assets sold to customers
  • Active participate in Segment and Center meetings as required
  • Resolves licensing issues received from customers and record in the support database.

Requirements:

  • Bachelor degree in BA or related field preferred

$25-$30 per Hour       Rosharon TX 77583         6-12 Month Assignment