Contingent Workforce Operations Partner

Contingent Workforce Operations Partner 16643

• Hourly pay: $45-$50/hr
• Worksite: Leading professional networking and job search platform (Sunnyvale, CA 94085 - Hybrid, Must be onsite 3+days/week (Tuesdays, Wednesdays, and Thursdays required)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 8 Month Assignment

The world’s largest professional network is looking for a Contingent Workforce Operations Partner. The successful candidate will drive operational excellence, ensure data integrity across Workday and ServiceNow, streamline CW lifecycle processes, and partner cross-functionally with our Managed Service Provider (MSP), HR, IT, and Finance teams to resolve escalations and keep our program running seamlessly. 

Contingent Workforce Operations Partner Responsibilities:

• Manage CW reporting updates, dashboards, and data accuracy across Workday and HelpIn. 
• Review and approve CW Knowledge Articles; maintain content governance and annual audits. 
• Partner with cross-functional teams for the system configuration for CW onboarding, access setup, data maintenance, and offboarding CWs.
• Act as the primary escalation point for CW provisioning issues, system discrepancies, and workflow breakdowns. 
• Oversee Standard Operation Procedures (SOP) updates and contribute to program governance. 
• Partner with cross-functional teams on provisioning access-related issues and resolve other complex operational issues.
• Review and approve Small Business SOWs and ensure compliance with CW processes. 

Contingent Workforce Operations Partner Qualifications:

• 3+ years of experience with technical and workflow configuration in Workday and ServiceNow (HelpIn).
• 3+ years of experience with Microsoft O365, PPT presentation skills, Excel.
• 3+ years with a Contingent Workforce Program in Operations is preferred.
• 2-3 years of background in Project/Program Management experience is preferred.
• Automation tools i.e. Co-Pilot is preferred.
• Cornerstone or training tool experience is preferred.
• Strong problem solver with technical expertise in troubleshooting system issues is preferred.
• Ability to partner across multiple teams is preferred.
• Strong documentation, i.e. Standard Operating Procedures is preferred.
• Ability to identify process improvement opportunities is preferred.

#PP